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Reception Operations Specialist
2 months ago
Position Overview: As a Front Desk Clerk at Marcus Corporation, you will play a crucial role in ensuring a seamless and enjoyable experience for our guests.
Key Responsibilities:
- Welcome and greet all guests with warmth and professionalism, facilitating check-ins and check-outs efficiently.
- Address and resolve guest inquiries and complaints with a positive attitude, demonstrating empathy and providing effective solutions.
- Maintain composure and professionalism during busy periods and emergencies, representing the hotel with dignity.
- Assign rooms based on guest preferences and requirements, making necessary adjustments throughout your shift.
- Utilize computer systems to input and retrieve information accurately, ensuring all data is handled with care.
- Engage in various tasks and special projects as assigned, contributing to the overall success of the front desk operations.
Qualifications:
- High school diploma or equivalent is required; prior experience in hospitality or cash handling is preferred.
- Strong mathematical skills and familiarity with accounting operations, along with proficiency in Microsoft Office and Excel.
- Excellent communication skills, including the ability to read, write, speak, and understand English.
- Detail-oriented with the ability to manage multiple tasks effectively while maintaining high-quality work.
- Must be able to work a flexible schedule, including days, evenings, weekends, and holidays.
Professional Attributes: A polished and courteous demeanor is essential, as is the ability to represent Marcus Corporation in a professional manner at all times.