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Reception Operations Specialist

2 months ago


Lincoln, Nebraska, United States Marcus Corporation Full time

Position Overview: As a Front Desk Clerk at Marcus Corporation, you will play a crucial role in ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:

  • Welcome and greet all guests with warmth and professionalism, facilitating check-ins and check-outs efficiently.
  • Address and resolve guest inquiries and complaints with a positive attitude, demonstrating empathy and providing effective solutions.
  • Maintain composure and professionalism during busy periods and emergencies, representing the hotel with dignity.
  • Assign rooms based on guest preferences and requirements, making necessary adjustments throughout your shift.
  • Utilize computer systems to input and retrieve information accurately, ensuring all data is handled with care.
  • Engage in various tasks and special projects as assigned, contributing to the overall success of the front desk operations.

Qualifications:

  • High school diploma or equivalent is required; prior experience in hospitality or cash handling is preferred.
  • Strong mathematical skills and familiarity with accounting operations, along with proficiency in Microsoft Office and Excel.
  • Excellent communication skills, including the ability to read, write, speak, and understand English.
  • Detail-oriented with the ability to manage multiple tasks effectively while maintaining high-quality work.
  • Must be able to work a flexible schedule, including days, evenings, weekends, and holidays.

Professional Attributes: A polished and courteous demeanor is essential, as is the ability to represent Marcus Corporation in a professional manner at all times.