IT Specialist

IT Specialist Job Description

RentVision is seeking a highly skilled IT Specialist to join our team. As an IT Specialist, you will play a key role in ensuring the smooth operation of our systems, providing technical support to employees, and maintaining the security of our data.

Key Responsibilities:

• Technical Support: Provide tier one technical support, troubleshooting issues and resolving technical problems efficiently.
• Systems Administration: Manage user accounts, permissions, and software configurations to maintain optimal system functionality.
• Hardware Support: Set up, configure, and troubleshoot laptops, printers, and other hardware components.
• Security Awareness Training: Manage our security best practices and cybersecurity awareness training.
• Mobile Device Management: Support and manage mobile devices to ensure secure and efficient access to company systems.
• Conferencing Support: Assist with setup and troubleshooting of conferencing software to enable smooth meetings and presentations.

Team Collaboration:

The IT Specialist will work in an office with the Marketing Operations team, and will interact with every department across the organization in order to support system initiatives and troubleshoot issues. This position is on-site in Lincoln, NE.

Requirements:

• Technical Support Experience: Proven experience in a technical support role is essential to provide quality assistance and maintain system integrity.
• Team Player: The ability to collaborate and communicate effectively with others is key to supporting a positive workplace environment.
• Detail-Oriented: High attention to detail is critical when managing hardware, software configurations, and sensitive data.
• Multitasking Skills: Must be able to juggle multiple priorities and switch between tasks efficiently without losing focus.
• Accountability: A self-starter who takes personal responsibility for projects and deadlines, ensuring a high level of reliability and integrity.

Preferred Experience:

• Apple and Google Product Knowledge: Familiarity with managing Apple and Google products is highly preferred to support a mixed technology environment.
• Wireless Network Management: Experience in managing and troubleshooting wireless networks will help streamline connectivity support.
• Excel and Reporting: Advanced Excel skills are valuable for generating reports and tracking system performance.
• DNS Knowledge: Understanding of DNS management is beneficial for maintaining seamless network operations.
• Firewall Management: A history of monitoring and managing firewall settings is preferred.

Additional Responsibilities:

Once fully trained, the core responsibilities of the IT Specialist will take an estimated 20-30 hours per week. With the remaining time, the IT Specialist will also be expected to oversee one or more of the following areas based on their expertise:

• DNS & Domain Setups: Understand and manage rerouting domains to different servers to facilitate system go-lives.
• API Integration Support: Assist in the integration of RentVision's systems with third-party platforms.
• Front-End Web Development: Provide support for the creation and maintenance of client websites.
• DNI/Calling Tracking Support: Troubleshoot and resolve call tracking setup issues.

Position Details:

• Position Type: Full-time, exempt
• Compensation: Salary based on experience and qualifications

Benefits:

RentVision offers a comprehensive benefits package, including:

• 401(k) Match: We offer enrollment in our company-sponsored 401(k) as well as contribution matching to help you get it done.
• Health Insurance: We care about your health. RentVision offers enrollment in health, vision, dental insurance plans, and also pays a portion of health insurance premiums.
• Life Insurance: You're important to us and we want you to know that. We offer life insurance to employees at no out-of-pocket cost.
• Short-Term and Long-Term Disability: We're here to help when the unexpected happens. We provide both short-term and long-term disability insurance to all of our employees.
• Paid Time Off: It's all about that healthy work-life balance—work hard, play hard, right? RentVision provides paid time off and paid holidays, including extra time off around Thanksgiving and Christmas.
• Paid Parental Leave: At the end of the day, family matters most. We know the importance of those precious moments you have with your new little one, so we provide paid parental time off.
• Fizzy Friday: You work hard all week, so why not have a little fun on Friday? At 3:30 PM we celebrate a week's worth of work with games, snacks, and fizzy beverages.
• Recognition Lunch: You're one in a million, and we want you to know that. Every month we celebrate our employees with a free lunch (yeah, you read that right) and recognition galore.
• Unlimited Coffee: Need a pick-me-up? We've got a coffee machine stocked full of cappuccinos, lattes, black coffee, and more.
• Discounted Gym Membership: If you've got the drive, we've got you covered. We partnered with a local gym to provide a total package gym membership for just $10 a month.

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