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Market Expansion Representative

2 months ago

Providence, Rhode Island, United States Essential Firm Hiring Full time

**Essential Firm Hiring** is seeking a highly motivated and customer-focused individual to fill the role of **Business Development & Customer Service Representative**.

This is an exciting opportunity to contribute to our organization's success by cultivating new business opportunities and providing exceptional support to valued customers.

**Key Responsibilities:**

  • Identify and develop new business opportunities through customer outreach and prospecting.
  • Build and maintain strong relationships with existing clients, providing personalized support and acting as their primary point of contact.
  • Understand clients' needs, challenges, and goals, and offer tailored solutions to meet their requirements.
  • Collaborate with cross-functional teams to ensure seamless delivery of products/services and customer satisfaction.
  • Conduct market research and competitor analysis to identify trends and opportunities for business growth.
  • Prepare and deliver persuasive presentations and proposals to potential customers and clients.
  • Follow up on leads, inquiries, and sales opportunities to convert prospects into customers.
  • Maintain accurate customer records, track sales activities, and generate reports as needed.
  • Provide exceptional customer service, promptly addressing inquiries, troubleshooting issues, and resolving concerns.