Senior Technical Program Manager

6 days ago

Tampa, Florida, United States Mastercard Full time

Job Summary

We are seeking a highly skilled Senior Technical Program Manager to join our Mastercard Network & Digital Payment Services team. As a key member of our Product and Engineering organization, you will play a critical role in driving the delivery of our eCommerce product and platform strategy.

Key Responsibilities

  • Manage the implementation of multiple projects/programs to ensure product/engineering strategy goals and requirements are delivered with quality.
  • Interact with product managers, software development managers, developers, and senior leaders across partner teams to deliver complex projects and programs.
  • Define roadmap deliverables, develop program execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and balance business needs versus technical constraints.
  • Act as a Senior Technical Program Manager for managing program delivery, driving execution of an outcome from inception through successful delivery, and managing the day-to-day activities of the program within an Agile/Scrum environment.
  • Organize and accelerate a group of related technology projects or activities across multiple teams, aligning dependent organizations, identifying and removing blockers, and finding the path forward in challenging situations.
  • Create mechanisms to effectively report out and control execution, clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations, and report progress to teams and senior leadership in regular cadence.
  • Be the first point of contact for your team or area and the source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time.
  • Understand the business strategy and design approaches within product, program, or domain with depth to be credible and influential with teams you work with.
  • Transform raw thoughts into clear and concise communications/instructions to the teams and leadership.
  • Work across teams to optimize processes and regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives.

Requirements

  • Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results.
  • Experience in building large-scale enterprise technical or engineering programs and products from inception to delivery and experience articulating the impact using metrics.
  • Demonstrated experience breaking down problems, organizing work, planning work/sprints, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask and deliver technical programs in agile/waterfall delivery models.
  • Coordination and organization skills and the ability to work with multiple stakeholders and vendors across locations to ensure success of the project.
  • Technical capability to effectively solve software engineering challenges, communicate with engineers, scope technical programs, and identify technical risks.
  • Enjoys diving deep to understand the platforms capabilities and underlying technologies. Knowledge of software engineering best practices, including coding standards, code reviews, source control management, build processes, testing, and operations.
  • Can debate the delivery strategy with business teams, architects, engineers, and designers.
  • Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization.
  • Write documentation as required.
  • Experience of software engineering, systems engineering, system architecture, or technical product/program management experience (in software space).
  • Huge plus if you have expertise in eCommerce/Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model.

Education

Bachelor's degree in Information Systems, Information Technology, Computer Science, or Engineering or equivalent.

Mastercard is an inclusive equal opportunity employer

We consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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