Automotive Tire and Service Advisor

1 month ago


Williamsburg, Virginia, United States Goodyear Full time
Job Title: Automotive Tire and Service Advisor

Are you passionate about delivering exceptional customer service and working in a fast-paced environment? Do you have a strong interest in the automotive industry? We are seeking a highly motivated and detail-oriented Automotive Tire and Service Advisor to join our team at Goodyear.

Job Summary:

The Automotive Tire and Service Advisor will be responsible for providing an outstanding service experience to our customers by making meaningful connections and delivering exceptional service. This role will also involve building guest relationships, ensuring guest satisfaction, and driving sales and profitability for the store location.

Key Responsibilities:
  • Drive sales and profitability for the store location by selling tires and recommended automotive services.
  • Build guest relationships and ensure guest satisfaction through understanding their needs.
  • Communicate all advertising and promotion of products and services.
  • Take responsibility for guest interactions from the initial experience through completed service.
  • Contribute to promotional merchandising and special events.
  • Effectively communicate all warranties, promotions, and advertisements to guests.
  • Utilize tools provided to make recommendations to guests based on manufacturing guidelines.
  • Assist Service Manager in communicating information about guest vehicles, as needed.
  • Maintain a clean and safe work and guest area.
Requirements:
  • Previous Automotive Guest Service experience.
  • Valid driver's license.
  • Must be at least 18 years of age.
  • No relocation is being offered for this position.
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
Preferred Qualifications:
  • High School Diploma or GED.
  • Previous tire sales experience.
  • Previous automotive service sales experience.
Position Criteria:
  • Strong work ethic; independently motivated to produce results with limited influence from others.
  • Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork.
  • Ability to review, analyze, and interpret information, identify problems, and make decisions.
  • Ability to read, understand, and follow procedures and guidelines.
  • Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays.
  • Commitment to following established safety policies and procedures.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.



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