Employment Program Manager

7 days ago

Buffalo, New York, United States Jewish Family Services of Western New York Full time
About the Role

We are seeking a highly skilled and experienced Career Services Manager to join our team at Jewish Family Services of Western New York. As a key member of our organization, you will be responsible for overseeing the daily operations of our employment program and staff.

Key Responsibilities
  • Team Leadership and Supervision
    • Oversee a team of Career Services staff who assess and counsel clients, address barriers to employment, create employment plans, and make referrals when needed.
    • Complete coaching cycles and support staff growth.
    • Work to streamline service delivery within the department and increase teamwork.
    • Collaborate with the Career Services staff and other departments to assign clients to appropriate service lines based on needs and availability/priority of program.
    • Attend departmental, partner, and agency meetings as required.
  • Grant Compliance
    • Ensure services, case notes, and files are in compliance with federal and state funder guidelines.
    • Work with the Director of Community Services to meet reporting deadlines for all contracted services.
    • Ensure all payment-based contracts are effectively managed and billed in a timely and regular basis.
    • Work to improve outcomes on payment-based contracts to maximize service delivery and goal achievement.
  • Employer Partnership Development
    • Conduct outreach to new employers in partnership with staff through written correspondence, one-on-one meetings, cold calling, group presentations, and attendance at outside events.
    • Create partnerships with employers that will investigate, address, and respond to their hiring needs, incorporating the refugee workforce.
    • Create employer forums to discuss hiring trends and employer requirements with local employers.
    • Establish sustainable relationships with state, county, community, and other agencies and companies.
    • Develop a customer referral network for potential employers.
    • Research employment trends and identify employment paths oriented toward filling existing employment gaps.
  • Program Development and Growth
    • Create and conduct relevant workshops to empower clients.
    • Work with leadership to expand access to job training programs.
    • Recommend and investigate opportunities for program growth, including the expansion of fee-based programming and new funding streams.
    • Make recommendations for ESL and other training programs based on employer forums and collaborate with training partners to develop such programs.
    • Assist in developing and writing grant proposals, when possible, to meet agency and department needs.
    Requirements
    • Bachelor's Degree in a related field, or combination of education and experience in the refugee, employment, human resources, or human services area.
    • 1-3 years of program management experience.
    • Background working in career services, workforce development, or human resources is highly desirable, or experience in an inside or outside sales function, including account management experience.
    • Previous supervisory experience is a plus.
    • Exhibited ability to effectively work within an inclusive and culturally diverse environment.
    • Strong internet research and computer skills, especially with Microsoft Office (Outlook, Word, Excel, etc.) and web-based health information systems.
    What We Offer
    • Competitive salary range of $58,500 to $65,000 per year, commensurate with experience and qualifications.
    • Benefits such as health insurance, accrued Paid Time Off (PTO) of 4+ weeks, 401k retirement plan with company match, and 13+ observed holidays.
    • Reduced full-time work week of 35 hours and early close on Fridays.
    • A supportive and collaborative work environment.
    • The chance to make meaningful impact in a dynamic and forward-thinking organization.

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