Assistant Branch Manager

2 days ago

Ormond Beach, Florida, United States Trustco Bank Full time
Job Title: Assistant Branch Manager

Trustco Bank is seeking a highly skilled and experienced Assistant Branch Manager to support the branch manager in overseeing the efficient operation of the branch. The successful candidate will be responsible for ensuring all operational functions are completed and properly performed by the staff, while conveying a feeling of trust, service, security, and satisfaction to customers and staff.

Key Responsibilities:
  • Manage the branch in the absence of the branch manager.
  • Supervise head tellers and tellers in the manager's absence.
  • Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving customer service and branch success.
  • Provide quality customer service through personal contact with customers and prospects in adherence with company policy.
  • Handle customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue.
  • Review and approve requests, including approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork, and cash counts.
  • Work to meet existing branch performance standards in areas such as operating control loss, tellers' level of experience, bank secrecy, and compliance with established policies and procedures.
  • Continues to build proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses.
Requirements:
  • High School Diploma or equivalent education or experience.
  • Supervisory experience.
  • Customer service experience.
  • Cash handling experience.
  • Effective verbal communication skills.
  • Well-organized with the ability to manage multiple tasks.
  • Ability to work well in small groups.
Preferred Qualifications:
  • Bachelor's degree.
  • Previous banking experience.
Work Environment:

The work environment is typical of an office/retail environment, with ambient room temperatures, lighting, and traditional equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.

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