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Client Experience Director
2 months ago
Job Summary
We are seeking a highly skilled and experienced professional to join our team as a Customer Success Executive at BD (Becton, Dickinson and Company). As a key member of our organization, you will be responsible for fostering a balanced relationship with our customers, ensuring an excellent customer experience, and driving business growth.
Key Responsibilities
- Establish and maintain strong relationships with assigned customers, providing strategic guidance and support to drive business success.
- Develop and implement customized solutions to meet the unique needs of each customer, ensuring maximum value and satisfaction.
- Collaborate with internal teams, including Sales, Service, and Marketing, to align customer needs with business objectives.
- Drive customer feedback and insights to inform product development and improve overall customer experience.
- Monitor and analyze key performance indicators (KPIs) to measure customer success and identify areas for improvement.
Requirements
- Minimum 7 years of experience in customer success or a related field, with a proven track record of driving business growth and customer satisfaction.
- Strong understanding of the healthcare industry and laboratory automation solutions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Analytical and problem-solving skills, with the ability to identify and address customer needs and pain points.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
Preferred Qualifications
- Experience working in a matrixed environment and navigating complex organizational structures.
- Strong negotiation and conflict resolution skills, with the ability to influence and persuade stakeholders.
- Knowledge of hospital and lab informatics systems, with the ability to provide valuable insights and recommendations.
About BD
BD (Becton, Dickinson and Company) is a leading global medical technology company that is committed to advancing the world of health. We are a company that values innovation, collaboration, and customer satisfaction. If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
