Client Relationship Manager
7 days ago
Job Summary:
As a Client Relationship Consultant at U.S. Bank, you will play a critical role in building and fostering strong relationships with our customers. You will engage with clients through multiple channels, including in-person, by appointment, and virtually, to provide expert counsel and adapt a digital-first mindset.
Key Responsibilities:
- Client Relationship Building: Develop and maintain strong relationships with clients, understanding their financial needs and preferences.
- Product and Service Knowledge: Maintain a thorough knowledge of consumer and business banking products and services, including digital offerings.
- Client Communication: Effectively engage and communicate with clients to identify solutions that meet their unique goals and needs.
- Collaboration and Partnership: Develop collaborative partnerships with branch team members and partners to best serve clients.
- Operational Excellence: Leverage available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy.
Requirements:
- Education: High school diploma or equivalent.
- Experience: Typically five or more years of job-related, retail banking experience or a combination of experience and commensurate training.
Preferred Skills:
- Relationship Building: Proven ability to build and foster relationships with clients through proactive outreach and follow-up.
- Communication: Ability to effectively engage and communicate with clients.
- Product Knowledge: Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
- Customer Service: Proven customer service and interpersonal skills.
- Digital Literacy: Experience in using and demonstrating digital products and self-service technologies.
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