Vice President of Sales Operations
2 weeks ago
Position Level
Management
Location
Remote
Employment Type
Full Time
Compensation
$90,000 - $110,000 per annum
Travel Requirements
Minimal
Department
Sales
Role Summary
The Vice President of Sales Operations is accountable for overseeing both internal and external sales initiatives related to audiovisual solutions for diverse events managed by Five-Star AudioVisual. This role involves engaging with potential clients during site assessments, pursuing new business opportunities, and ensuring that clients are equipped with the necessary technology to meet their goals.
Key Responsibilities
- Maximize audiovisual revenue potential
- Engage with clients via phone and written communication to assess their requirements
- Collaborate with hotel sales teams and other stakeholders to generate leads for forthcoming conventions and gatherings
- Coordinate with the audiovisual department to advise clients on the selection, booking, and procurement of audiovisual resources
- Utilize tailored meeting layouts and Five-Star AudioVisual's billing software to craft and present sales proposals outlining equipment, service costs, and labor estimates
- Foster and strengthen relationships with hotel sales and event services teams, often acting as the primary Five-Star representative during client arrivals
- Negotiate pricing directly with clients as needed to secure audiovisual contracts
- Proactively address service issues through pre-event client consultations
- Maintain organized sales records to monitor all upcoming bookings
- Build and sustain long-term partnerships with VIP and repeat hotel clients
- Participate in all site evaluations and pre-and post-event discussions
- Review final invoices with clients and secure approval for all audiovisual charges
- Conduct follow-ups with clients through appreciation letters and post-event feedback surveys
- Adhere to all company policies and procedures regarding operations, including sales and promotional guidelines
- Uphold a high standard of professional appearance, conduct, ethics, and personal image
- Perform other related tasks and special projects as assigned
- Demonstrated experience in customer service roles, with a proven track record of fostering positive client relationships and enhancing customer satisfaction
- Strong organizational abilities and the capacity to manage multiple priorities in a fast-paced environment
- Skills and knowledge necessary to identify and capture new business opportunities through comprehensive research of client organizations
- Active listening skills to understand and clarify client needs while consistently following up to ensure satisfaction and maximize profitability
- In-depth understanding of the local market, with the ability to navigate objections and competitive landscapes
- Ability to comprehend client needs thoroughly and align them with suitable services and products, acting as a trusted advisor
- Encourage and facilitate ongoing training and development for team members
- Exhibit strong communication skills, both verbal and written; articulate, concise, sincere, and persuasive
- Strive to exceed sales targets and expectations
- Minimum of 3-4 years in the audiovisual sector
- Advanced knowledge and experience with audiovisual setups and dismantling
- Exceptional customer service or hospitality background required
- Valid Driver's License with a clean driving record necessary for company vehicle operation
- Preferred certification in audiovisual technology or related disciplines
- Audio - microphones, speakers, sound systems, mixers, etc.
- Video - LCD, LED, projectors, screens, monitors, etc.
- Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
- Computers - Proficient in PC and Mac software
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