Patient Services Representative
3 weeks ago
Overview
Catholic Health Initiatives, part of CommonSpirit Health, is a leading provider of quality care in central and eastern Kentucky. Our medical group delivers a range of primary care services, including family, internal, geriatric, and pediatric medicine, as well as several specialties.
Responsibilities
We are seeking a skilled Patient Services Representative to join our team. In this role, you will provide prompt, accurate, and courteous assistance to patients, physicians, and other healthcare professionals through a variety of communication channels.
- Schedule and register patient appointments, and provide information on services, processes, and availability of providers.
- Process phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
- Update patients on the status of their referrals or authorizations.
- Answer, screen, and process a high volume of incoming calls, directing patients to the appropriate provider or resource.
- Communicate complex exam preparation instructions to patients and ordering physicians' offices.
Requirements
To be successful in this role, you will need:
- Experience with computer systems, including web-based applications.
- Ability to comprehend and communicate clearly and effectively with medical center staff, patients, families, and other internal and external customers.
- Flexibility to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving.
Qualifications
A high school graduate or equivalent is required. Experience in a patient-focused healthcare environment is preferred.
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