Patient Services Representative

3 weeks ago


Lexington, Kentucky, United States Catholic Health Initiatives Full time

Overview

Catholic Health Initiatives, part of CommonSpirit Health, is a leading provider of quality care in central and eastern Kentucky. Our medical group delivers a range of primary care services, including family, internal, geriatric, and pediatric medicine, as well as several specialties.

Responsibilities

We are seeking a skilled Patient Services Representative to join our team. In this role, you will provide prompt, accurate, and courteous assistance to patients, physicians, and other healthcare professionals through a variety of communication channels.

  1. Schedule and register patient appointments, and provide information on services, processes, and availability of providers.
  2. Process phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
  3. Update patients on the status of their referrals or authorizations.
  4. Answer, screen, and process a high volume of incoming calls, directing patients to the appropriate provider or resource.
  5. Communicate complex exam preparation instructions to patients and ordering physicians' offices.

Requirements

To be successful in this role, you will need:

  1. Experience with computer systems, including web-based applications.
  2. Ability to comprehend and communicate clearly and effectively with medical center staff, patients, families, and other internal and external customers.
  3. Flexibility to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving.

Qualifications

A high school graduate or equivalent is required. Experience in a patient-focused healthcare environment is preferred.



  • Lexington, Kentucky, United States Ensemble Health Partners Full time

    Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. As a Patient Access Representative at Ensemble Health Partners, you will be responsible for performing admitting duties for all patients admitted for services at the hospital. This...


  • Lexington, Kentucky, United States Conifer Health Solutions Full time

    Job SummaryConifer Health Solutions is seeking a highly skilled Patient Access Representative II to join our team. As a key member of our patient access team, you will be responsible for performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. You will also be responsible for obtaining complete and accurate...


  • Lexington, Kentucky, United States The University of Kentucky Full time

    We are a Health Care system that puts our people first: We treat you as the individual you are, that's what makes us who we are.We work in a team environment, where there is a sense of community pride within the team.We are passionate about delivering exceptional Patient Access, Patient, and Customer Service.


  • Lexington, Kentucky, United States Credit Solutions LLC Full time

    About the RoleCredit Solutions LLC is seeking a highly skilled and empathetic Healthcare Customer Service Representative to join our team. As a key member of our organization, you will be the first point of contact for patients, providing exceptional customer service and resolving medical balances.Key ResponsibilitiesActive listening and negotiation with...


  • Lexington, Kentucky, United States Buffalo Wild Wings Full time

    Work in a fast-paced environment as a Customer Service Representative at Buffalo Wild Wings South Broadway. You'll be responsible for managing takeout orders, assisting guests with their payments, and making a great first impression on every guest who walks through the door. This role is perfect for individuals who are passionate about delivering exceptional...


  • Lexington, Kentucky, United States Domino's Pizza LLC Full time

    Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service to our valued customers. Your primary duties will include operating all equipment, stocking ingredients, preparing product, receiving and processing telephone orders, taking inventory, and completing associated paperwork....


  • Lexington, Kentucky, United States Stock Yards Bank & Trust Full time

    At Stock Yards Bank & Trust, we're seeking a skilled Bank Service Representative to join our team. As a Bank Service Representative, you'll play a vital role in delivering exceptional customer service and driving business growth. In this role, you'll have the opportunity to work with a variety of customers, providing solutions to their banking needs and...


  • Lexington, Kentucky, United States Credit Solutions LLC Full time

    Job SummaryCredit Solutions LLC is seeking a highly skilled Healthcare Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to patients, resolving medical balances, and negotiating payments.Our ideal candidate will possess excellent communication skills, a...


  • Lexington, Kentucky, United States Baptist Health System KY & IN Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team as a Switchboard Operator. In this role, you will be responsible for directing incoming calls, monitoring alarms, and providing information to patients and visitors.Key Responsibilities:Direct incoming calls from the switchboard and patient information lines in a courteous...


  • Lexington, Kentucky, United States SiteOne Services Full time

    Job SummaryAs a Customer Sales Associate at SiteOne, you will be responsible for delivering exceptional customer service to all SiteOne customers. This includes assisting customers with their questions and needs, either in person, via the phone or through online ordering. You will also be responsible for pulling and preparing inventory orders for customer...


  • Lexington, Kentucky, United States Prudential Financial Full time

    Unlock Your Potential as a Financial Services RepresentativeWe are seeking a highly motivated and analytical individual to join our team at Prudential Financial. As a Financial Services Representative, you will play a key role in helping clients achieve their financial goals. Your typical day may include:Developing relationships with clients and gathering...


  • Lexington, Kentucky, United States Wise Staffing Group Full time

    Job DescriptionJob DescriptionOverviewWe are seeking a skilled Customer Service Representative to provide exceptional service to our guests. This role will involve hosting, serving, and delivering outstanding customer experiences.Key ResponsibilitiesReview guest arrival lists to offer a warm and personalized greeting.Anticipate guest needs and establish a...


  • Lexington, Kentucky, United States The University of Kentucky Full time

    About UK HealthcareWe are a Health Care system that puts our people first, treating each individual with respect and care.Our team environment fosters a sense of community pride, where collaboration and teamwork thrive.We are passionate about delivering exceptional Patient Access, Patient, and Customer Service experiences.Join our mission to provide...


  • Lexington, Kentucky, United States The Children's Place Full time

    Job Summary: The Customer Service Representative will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the Store Leadership Team to achieve all company goals and initiatives. Key Responsibilities: Key Accountabilities: Be aware of customer activity and respond with a sense of...


  • Lexington, Kentucky, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need. Your responsibilities will include assisting customers with...


  • Lexington, Kentucky, United States John Parkhurst - State Farm Agent Full time

    Job DescriptionAs a Customer Relations Representative with John Parkhurst - State Farm Agent, you will be responsible for establishing and maintaining strong relationships with customers, providing exceptional customer service, and educating them about insurance options. This role requires excellent communication skills, self-motivation, and a proactive...


  • Lexington, Kentucky, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:Assist...


  • Lexington, Kentucky, United States City National Bank of West Virginia Full time

    Job SummaryAt City National Bank of West Virginia, we are seeking a highly skilled Financial Services Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service, promoting and selling our products and services, and building strong relationships with our clients.Key...


  • Lexington, Kentucky, United States SAS Retail Services Full time

    SAS Retail Services is seeking a skilled Sales Representative to join their team. As a key member of the sales team, you will be responsible for developing and growing sales volume in your assigned territory through effective fact-based selling and relationship building. Key responsibilities include:Key Responsibilities:Develop and grow sales volume in your...


  • Lexington, Kentucky, United States Mr Appliance Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesReceive and respond to customer inquiries in a professional and courteous...