Customer Service Representative
3 days ago
AllianceOne, a subsidiary of Teleperformance, offers the opportunity to work as part of a global leader in contact center management. This role allows you to capitalize on the company's extensive presence and create more value by providing an excellent customer experience.
Compensation Package
$15.00 per hour with up to $450 monthly incentives.
Key Responsibilities
This position involves receiving incoming calls from healthcare providers, resolving account issues, and negotiating solutions that satisfy both parties. Your tasks will include helping medical providers find their best options for payment and assisting them with transactions. You will need to problem-solve creatively while following client and company guidelines, ensuring accurate information is provided to customers.
Required Skills and Qualifications
Prior customer service experience is essential, particularly call center experience. Excellent verbal communication skills with a professional phone presence are also required. Additionally, strong goal-achieving ability, basic computer knowledge, and the capacity to multitask while talking and typing simultaneously are necessary. The ability and willingness to work with a diverse customer base and collaborate effectively in team settings are also crucial.
Benefits
A full 2-week paid training and HIPAA training program are offered. A 40-hour workweek (Monday through Friday) with flexible shift hours between 8:00 am and 7:30 pm is available. Benefits include health insurance, HSA/FSA plans, generous paid time off packages, employee assistance programs, and a 401(k) plan after 90 days.
Career Opportunities
As a Customer Service Expert at AllianceOne, you'll be working in a certified 'Great Place to Work' environment. We offer endless opportunities for growth and development, making it an ideal choice for those seeking a rewarding career.
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