Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative
Location: Remote
The Sun Federal Credit Union is seeking a skilled and customer-focused Customer Service Representative to join our team. As an iMSR, you will be responsible for delivering exceptional service to members and guests while processing transactions and inquiries remotely.
Responsibilities:
- Enhance and deepen member relationships by providing extraordinary service, educating members on Interactive Teller Machines (ITMs), and processing transactions efficiently.
- Analyze and solve problems with varying degrees of complexity, identify referrals for members to improve their financial wellness, and maintain the Credit Union's professional reputation.
- Achieve goals for member service, communication, accuracy, and balancing, adhering to regulatory and credit union policies and procedures.
- Follow applicable security, member identification, and fraud prevention policies, procedures, and practices, ensuring member verification for all transactions.
Requirements:
- High school graduate or equivalent, with some secondary education preferred.
- One to three years of experience in a retail service environment or teller/cashier experience.
- Excellent analytical, verbal, written, communication, public relations, and interpersonal skills.
- Ability to handle high-volume transactions in a fast-paced video service/banking environment, learn software applications like Microsoft Office and UGenius, and operate related computer applications and business equipment.
Salary Range: $45,000 - $60,000 per year, depending on location and experience.
Benefits:
- Tuition reimbursement, promote-from-within philosophy, professional development, work-life balance, paid vacation and sick time, 11 paid holidays, weekends and evenings off, 401(k) with 6% match, employer-paid pension, incentive pay, EAP, medical, dental, vision, life, long-term disability insurance, employer H.S.A. contribution, wellness program and rewards, credit union membership, financial wellness education.
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