Customer Service Representative

3 weeks ago


Maumee, Ohio, United States Sun Federal Credit Union Full time

Job Title: Customer Service Representative

Location: Remote

The Sun Federal Credit Union is seeking a skilled and customer-focused Customer Service Representative to join our team. As an iMSR, you will be responsible for delivering exceptional service to members and guests while processing transactions and inquiries remotely.

Responsibilities:

  • Enhance and deepen member relationships by providing extraordinary service, educating members on Interactive Teller Machines (ITMs), and processing transactions efficiently.
  • Analyze and solve problems with varying degrees of complexity, identify referrals for members to improve their financial wellness, and maintain the Credit Union's professional reputation.
  • Achieve goals for member service, communication, accuracy, and balancing, adhering to regulatory and credit union policies and procedures.
  • Follow applicable security, member identification, and fraud prevention policies, procedures, and practices, ensuring member verification for all transactions.

Requirements:

  • High school graduate or equivalent, with some secondary education preferred.
  • One to three years of experience in a retail service environment or teller/cashier experience.
  • Excellent analytical, verbal, written, communication, public relations, and interpersonal skills.
  • Ability to handle high-volume transactions in a fast-paced video service/banking environment, learn software applications like Microsoft Office and UGenius, and operate related computer applications and business equipment.

Salary Range: $45,000 - $60,000 per year, depending on location and experience.

Benefits:

  • Tuition reimbursement, promote-from-within philosophy, professional development, work-life balance, paid vacation and sick time, 11 paid holidays, weekends and evenings off, 401(k) with 6% match, employer-paid pension, incentive pay, EAP, medical, dental, vision, life, long-term disability insurance, employer H.S.A. contribution, wellness program and rewards, credit union membership, financial wellness education.


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