Customer Service Representative

2 weeks ago


Green Bay, Wisconsin, United States AEG Full time
Job Summary:

This role is responsible for supporting the daily operations of the Green Bay Packers Pro Shop Ecommerce Division. The ideal candidate will have excellent communication skills, be knowledgeable about the Green Bay Packers and Lambeau Field businesses, and be able to work effectively in a team environment.

Key Responsibilities:

• Answer incoming phone calls in a professional manner, taking orders and assisting customers with inquiries.
    • Conduct customer courtesy calls through call-backs or referrals.
    • Stay up-to-date on current events and developments within the organization.
    • Perform other duties as assigned, such as checking in new merchandise, picking and packing orders, and processing gift notes.

Requirements:

• Availability to work a minimum of 3 days per week, including nights and weekends.
    • Ability to work flexible hours, including 8 hours to 35 hours per week.
    • Proficiency in using Magento and NCR CounterPoint operating systems.
    • Excellent communication and organizational skills.
    • Ability to work effectively in a team environment.

Supervision:

This role will be supervised by the Pro Shop Manager, Assistant Managers, Coordinators, and Supervisor.

AEG is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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