Customer Service Representative

2 days ago

Jacksonville, Florida, United States Safe Touch Full time
Customer Service Representative Job Description

SafeTouch Security is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As the face of our company, you will be responsible for providing exceptional technical and administrative support to our customers.

Key Responsibilities:
  • Answer customer inquiries related to billing, service issues, and alarm system questions in a call center setting.
  • Troubleshoot and resolve customer issues in a timely and professional manner.
  • Schedule service appointments when necessary and act as a liaison between customers and various departments.
  • Investigate customer accounts and events related to their accounts.
  • Provide accurate and courteous responses to customer questions and concerns.
  • Control challenging customer situations and escalate to support team when necessary.
  • Document each call with accurate and detailed information.
Requirements:
  • High School diploma or equivalent required.
  • Minimum of one year of applicable experience in a call center or related environment.
  • Strong computer applications skills with MS-Office and ability to quickly learn other applications.
  • Exercise extreme caution with sensitive data.
  • Strong listening, time management, and critical thinking skills in a fast-paced environment.
  • Consistently maintain a positive attitude, professionalism, respectfulness, and perseverance.
  • Excellent written and verbal communication skills.
  • Work with accuracy, multitask, and maintain organization of all tasks.
  • Coachable and open to performance feedback.
  • Work well independently and in a team environment.
  • Act as the customer's advocate in high-stress situations.
  • Punctual and reliable.
  • Pass drug screening and background check requirements.
Physical Requirements:
  • Must be able to lift 15 pounds occasionally.
  • Prolonged periods of sitting at a desk and working on a computer.
Work Schedule:

Afternoon shift: 1 pm - 10 pm or 3 pm - 12 am. Open to overnight shifts or four 10-hour workdays from 1 pm - 12 am. Must be available to work weekends and holidays as assigned.

Location:

Onsite at our Jacksonville Headquarters.

Job Type:

Full-time.

Pay Range:

$18/hour.

Benefits:

Competitive pay (plus incentives), comprehensive benefits package (medical, dental, vision), paid time off and holidays, opportunities for professional development and career growth.

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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