Customer Service Representative
4 weeks ago
We are seeking a highly motivated and detail-oriented Support Specialist to join our team at Michaels Stores. As a Support Specialist, you will play a critical role in ensuring the smooth operation of our store, providing exceptional customer service, and maintaining a well-merchandised and in-stock store environment.
Key Responsibilities- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Conduct cash reconciliation and bank deposits, and perform time edits.
- Complete inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
- Complete merchandising processes, including Negative On Hand (NOH) review and price changes.
- Maintain brand visual standards and signage standards.
- Assist with on-boarding of new Team Members.
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
- Support shrink and safety programs.
- Support Sunday (Friday in CAN) Ad set process and ensure signs are maintained and visible to customer; sign Daily Deals.
- Assist with Omni channel processes.
- Support freight flow processes; perform Store In Stock Optimization (SISO) duties.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
- Operate cash register and line busting as assigned.
- Acknowledge customers, help locate product and provide solutions.
- Support an accurate inventory to drive sales and reduce shrink.
- Basic computer skills.
- Retail and cash handling experience is preferred.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Michaels is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all Team Members and Makers.
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