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Salesforce Business Solutions Specialist

2 months ago

Chattanooga, Tennessee, United States EPB Full time
{"title": "Salesforce Business Solutions Specialist", "description": "Job Summary

We are seeking a highly skilled Salesforce Business Solutions Specialist to join our team at EPB. As a key member of our cloud technology implementation team, you will be responsible for delivering innovative solutions that meet the needs of our customers and internal stakeholders.

Key Responsibilities
  • Work with customers and internal teams to define and document project scope, requirements, and integration points.
  • Lead and participate in requirements gathering, design, solution architecture, configuration, and implementation efforts for client implementation projects on the Salesforce platform.
  • Maintain a working knowledge of end-to-end solutions, identifying, documenting, communicating, and mitigating risks and issues as projects progress.
  • Work with client stakeholders to create and manage complex process workflows, data validation, and triggers.
  • Create client deliverable documentation on processes, policies, application configuration, and help-related materials.
  • Serve as the main point of contact for clients and provide first-line support for any client questions or issues.
  • Implement and customize customer Salesforce solution projects, potentially involving Service Cloud, Sales Cloud, Marketing Cloud, Experience Cloud, Sales CPQ, Field Lightning, and/or integrations to ensure scope and customer expectations are met.
  • Work with customer management, customer subject matter experts (SMEs), and/or information technology personnel to complete Salesforce implementation tasks, as required, and manage integrations with other corporate systems.
  • Assist with setting Salesforce implementation and process standards.
  • Participate in key meetings with project stakeholders, including workshops, requirement gathering sessions, solution sprint demos, user acceptance testing, and end-user training.
  • Learn areas of the business through shadowing, reading documentation, and asking stakeholders.
  • Continue growing your Salesforce certification knowledge and stay up-to-date with the newest and best tools that work with Salesforce.
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
  • Communicate with developers and validate their solutions to ensure that the development meets the needs of clients.
  • Represent EPB as a Salesforce expert with external vendors.
Requirements
  • Bachelor's degree in Computer Science, Software Engineering, Management Information Systems, or a closely related field.
  • 3+ years of hands-on experience configuring solutions using the Salesforce platform.
  • 2+ years of Salesforce Service Cloud administration experience.
  • Experience developing Lightning components, APEX or JAVA programming, and APIs is strongly recommended.
  • Demonstrated ability to capture business requirements, translate those requirements to technical/business solution options, and communicate those effectively back to the customer, both from a technical aspect and from a business aspect.
  • Proven ability to effectively communicate complex ideas, issues, concepts, and solutions to all levels of the organization, including executive leadership and the business.
  • Salesforce analytics experience configuring dashboards, reports, and other reporting elements.
  • Experience in all phases of the systems development life cycle.
  • Prior experience in Salesforce solutions coupled with ITSM/Asset Management concepts is preferred.
  • Salesforce certifications: Administrator, Platform App Builder, Sales Cloud Consultant, and/or Service Cloud Consultant, Community Cloud, CPQ Specialist, Platform Developer I preferred.
  • Experience developing and working with the ITSC concepts preferred.
  • Experience with asset management for hardware and software preferred.
  • Familiarity with agile software delivery methodologies preferred.
  • Experience with Change Management strongly preferred.
  • Experience working with 3rd party delivery partners and AppExchange vendors is a plus.
What We Offer

As a Salesforce Business Solutions Specialist at EPB, you will have the opportunity to work on a wide range of projects, from implementing new Salesforce solutions to customizing existing ones. You will be part of a dynamic team that is passionate about delivering innovative solutions that meet the needs of our customers and internal stakeholders.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Salesforce professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

"}