Retail Experience Specialist

6 days ago

Lake Oswego, Oregon, United States T-Mobile Full time

Unlock Your Potential with T-Mobile

T-Mobile is a leader in innovation, and we're looking for talented individuals to join our team as Mobile Associates, Store-in-Store. As a key member of our Retail Team, you'll play a crucial role in bringing the T-Mobile brand to life within National Sales partner locations.

Job Overview

As a Mobile Associate, you'll be responsible for creating an exceptional customer experience by engaging with customers, educating them about our products and services, and providing personalized solutions to meet their needs. You'll be a brand ambassador, showcasing the value of T-Mobile and building strong relationships with customers.

Key Responsibilities

  • Proactively engage with customers in a fast-paced retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources to provide the best possible experience for our customers.
  • Partner with nearby store locations to properly onboard customers, perform skills practicing, knowledge sharing, store operations, opening and closing procedures, and carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
  • Be customer-obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and proactively reach out to potential customers to further drive sales activity in your location.
  • Build relationships with nearby leadership and teams to help support the customer experience from account set up to device support and account servicing.

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals (Required)
  • Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues (Required)
  • Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Benefits

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays annually. We also offer mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

Equal Opportunity Employer

T-Mobile is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where everyone feels valued and respected.

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