Retail Operations Leader

2 weeks ago


Lake Oswego, Oregon, United States DSW Full time

Position Overview: The Retail Operations Leader at DSW is entrusted with the vital role of steering store performance and ensuring outstanding customer satisfaction. This position is pivotal in driving business success through exceptional service and operational excellence.

Key Responsibilities:

  • Sales and Customer Engagement: Develop and implement strategies to achieve financial targets while delivering remarkable customer experiences. Lead the team in understanding the correlation between service excellence and business outcomes.
  • Team Development: Oversee recruitment, onboarding, and continuous training of staff. Foster a culture of growth and development, providing ongoing feedback and coaching to enhance team performance.
  • Visual Merchandising: Ensure that the store's visual presentation aligns with the DSW brand standards. Adapt to market trends and communicate insights to enhance the shopping experience.
  • Operational Management: Optimize resource allocation to meet financial objectives. Uphold compliance with company policies and procedures, ensuring operational integrity across all functions.
  • Additional Duties: Undertake other responsibilities as assigned by upper management to support overall business goals.

Required Skills and Qualifications:

  • Demonstrated ability to drive results and meet performance metrics.
  • Strong verbal and written communication skills.
  • Proven leadership capabilities with a focus on motivating teams.
  • Professional demeanor and basic proficiency in computer applications.

Physical Requirements:

The role involves significant physical activity, including standing, moving, and lifting items up to 50 pounds. Candidates should be prepared for various physical tasks associated with retail operations.

Why Join DSW?

At DSW, we are committed to fostering a supportive environment that encourages professional growth and community involvement. We believe in empowering our associates to become effective leaders and contribute to a positive workplace culture.



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