Housekeeping Operations Supervisor

2 weeks ago


Arlington, Virginia, United States Great Wolf Lodge Full time

Overview:
At Great Wolf Lodge, the Housekeeping Operations Supervisor plays a pivotal role in ensuring a pristine environment for families visiting our resort. This leadership position is essential for maintaining high standards of cleanliness and operational efficiency within the Housekeeping department.

Key Responsibilities:
- Conduct regular inspections of facilities and recommend necessary improvements.
- Establish and implement workflows, standard operating procedures, and quality control measures.
- Oversee all housekeeping activities and staff to guarantee a seamless guest experience.

Employee Development:
We are committed to fostering career growth through various programs, including:
- Access to Great Wolf University for on-the-job training and leadership development.
- Opportunities for cross-training and scholarship funds.

Wellness and Support:
We prioritize the well-being of our employees by offering:
- Flexible scheduling options.
- A comprehensive wellness program and Employee Assistance Program.

Diversity and Inclusion:
We celebrate individuality and promote an inclusive environment where every team member feels valued.

Compensation and Benefits:
- Medical, Dental, and Vision insurance.
- Health savings account.
- Leadership and mentorship opportunities for housekeeping staff.

Operational Excellence:
- Manage inventory processes with the support of Housekeeping Supervisors.
- Ensure compliance with work order processes and guest service standards.
- Collaborate with the Director on guest feedback and operational strategies.

Qualifications:
- Minimum of 3 years in the Hospitality industry, with at least 2 years in a supervisory role.
- Strong analytical, planning, and management skills.
- Ability to work a flexible schedule, including nights and weekends.
- Experience in Housekeeping, preferably in a resort or large hotel setting.
- Bachelor's degree preferred.

Additional Requirements:
- Ability to work with cleaning chemicals.
- Commitment to thorough analysis and implementation of operational tasks.



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