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Customer Service Liaison
2 months ago
Customer Care Representative
The Customer Care Representative plays a pivotal role in ensuring the timely processing of orders and confirming realistic delivery dates. This role develops long-term relationships with assigned customers and key stakeholders, fostering a collaborative environment.
Key Responsibilities:
- Provide exceptional customer service, addressing inquiries and concerns in a professional and courteous manner.
- Liaise between customers and internal teams to ensure seamless order delivery, meeting customer needs and expectations.
- Develop and maintain strong partnerships with customers, stakeholders, and internal teams, promoting a culture of collaboration and mutual respect.
- Utilize strong communication and problem-solving skills to resolve customer issues and concerns, ensuring customer satisfaction and loyalty.
- Work independently or as part of a team, demonstrating adaptability and flexibility in a fast-paced environment.
Requirements:
- 4-year degree in a business-related field or equivalent experience.
- 2 years of related customer service, sales, or account management experience, or an equivalent combination of education and experience.
- Strong Microsoft Office skills and experience with CRM, ERP, and business applications.
- Excellent written and verbal communication skills, with the ability to develop and maintain positive relationships within a team environment.
- Ability to manage multiple projects simultaneously, prioritizing tasks and meeting deadlines in a dynamic environment.
