Senior Community Liaison, Home Health and Hospice Specialist

22 hours ago


Grand Rapids, Michigan, United States HarmonyCares Full time
Job Title: Senior Community Liaison, Home Health and Hospice

HarmonyCares is a leading provider of home-based primary care services, and we are seeking a highly motivated and experienced Senior Community Liaison to join our team. As a key member of our sales and marketing team, you will be responsible for building and maintaining relationships with referral partners, patients, and caregivers to promote our services and drive business growth.

Key Responsibilities:
  • Develop and execute a market analysis and competitive landscape strategy to differentiate our services from competitors
  • Meet and exceed sales targets through face-to-face and virtual meetings with key decision-makers
  • Understand and communicate the eligibility and enrollment process for our HarmonyCares suite of businesses
  • Track performance and adhere to budgeted targets for a given region
  • Provide guidance and support to patients, caregivers, and guardians on patient eligibility and benefit enrollment
  • Obtain Voluntary Alignment Forms from patients and caregivers
  • Answer inbound calls and triage patient concerns related to care needs, scheduling, and billing
  • Oversee and document outreach calls and meetings with external sources
  • Ensure timely attendance at scheduled meetings with patients and caregivers
  • Adhere to company policies and procedures related to patient outreach calls
  • Comply with PHI and HIPAA guidelines
  • Maintain consistent communication with Director-Sales, Practice Managers, Hospice/HH Administrators, and local BU support staff
  • Mentor Community Liaisons on sales techniques, reporting, and other tasks
  • Travel up to one week per month to provide additional onsite assistance to Community Liaisons
  • Familiarize yourself with and comply with STARK Laws as they pertain to healthcare sales
Requirements:
  • Bachelor's degree in Marketing, Business, or a Health-related field
  • Valid driver's license and good driving record
  • 3+ years of healthcare-related industry sales/marketing experience
  • Excellent written and verbal communication skills
  • Ability to work independently and complete multiple tasks
  • Strong organizational skills
  • Computer skills, including Word, Excel, Outlook, and Report software
  • Demonstrable success in building telephonic relationships with eligible patients
Preferred Qualifications:
  • Self-motivated and driven individual who requires minimal oversight to perform at a high level

HarmonyCares is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive compensation package, including health, dental, and vision insurance, 401K retirement plan, tuition reimbursement, and paid time off. If you are a motivated and experienced sales and marketing professional looking for a new challenge, please submit your application.



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