Client Services Director

6 days ago

Commerce City, Colorado, United States Quad Full time
Job Title: Client Services Manager

Job Summary:

The Client Services Manager is a key role within Quad, responsible for managing and leading Project Managers and teams in delivering exceptional client service. This role requires a seasoned professional with strong client-facing skills, ability to build and maintain positive relationships, and a focus on ensuring work performed is accurate and timely.

Key Responsibilities:

  • Primary day-to-day contact with clients to understand their needs and preferences.
  • Build and maintain client relationships with low-level, mid-level, and senior-level management.
  • Develop long-term client partnerships that result in mutually beneficial, growth-oriented business and working relationships.
  • Manage multiple channel projects from beginning to end, ensuring timely and accurate delivery.
  • Write project and creative briefs and effectively communicate to teams.
  • Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.
  • Suggest opportunities to Director Client Services to educate the client on Quad's services.
  • Assist in developing presentations for prospective clients, including QBRs, RFPs, and proposals.
  • Ensure client satisfaction with performance of the Client Services Team and level of service.
  • Act proactively to manage the business effectively.
  • Manage account staffing, time reports, and other operational procedures.

Management Responsibilities:

  • Interviewing, hiring, and training employees.
  • Planning, assigning, and directing work.
  • Evaluating work quality and appraising performance.
  • Rewarding and disciplining employees.
  • Addressing complaints and resolving problems.

Requirements:

  • Appropriate education and/or experience may be substituted on an equivalent basis.
  • Bachelor's degree in advertising, communication, marketing, or related field required.
  • Minimum 6 years of experience, including retail marketing, corporate marketing department, and advertising agency.
  • At least 2 years of management experience required.

Skills and Abilities:

  • Ability to inform, educate, and influence staff to support goals and objectives.
  • Ability to work with a team to think strategically and act tactically in order to align Quad's services with customer needs.
  • Ability to manage and develop staff in a highly interactive team environment.
  • Ability to respond quickly and effectively to clients' needs and issues.
  • Ability to understand and communicate complex concepts/business issues.
  • Understanding of marketing strategy, creative, photography/videography, print production, media, and digital.
  • Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices, and proven ability to communicate and implement.
  • Strong written and verbal communication and interpersonal skills.
  • Ability to relate to and develop relationships with Client's management.
  • Ability to understand and manage the execution of tasks to achieve Client's marketing goals.
  • Ability to achieve a spirit of teamwork and cooperation within the Client Service team.

Salary Range: $75,000 - $95,000

EOE/M/F/V/D

  • Director of Counseling Services

    4 weeks ago

    Commerce City, Colorado, United States InsideHigherEd Full time

    Job SummaryWe are seeking a highly skilled and experienced Associate Director of Training and Supervision to join our team at InsideHigherEd. The successful candidate will be responsible for overseeing the operation of programs and services for individual and group psychotherapy, faculty consultation, on-call crisis intervention, and educational outreach...

  • Client Services Representative

    2 days ago

    Commerce City, Colorado, United States Symbia Logistics Full time

    Job OverviewSymbia Logistics is seeking a highly motivated and detail-oriented Client Services Representative to join our team. As a key member of our operations team, you will be responsible for building and maintaining strong relationships with our clients, ensuring seamless order fulfillment, and providing exceptional customer service.Key...

  • Client Services Coordinator

    3 weeks ago

    Commerce City, Colorado, United States Symbia Logistics Full time

    About the RoleSymbia Logistics is seeking a highly motivated and detail-oriented Client Services Representative to join our team. As a Client Services Representative, you will be responsible for building and maintaining strong relationships with our clients, ensuring seamless communication and resolution of any issues that may arise.Key...

  • Client Services Liaison

    2 weeks ago

    Commerce City, Colorado, United States Symbia Logistics Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Client Services Representative to join our team at Symbia Logistics. As a key member of our operations team, you will be responsible for building and maintaining strong relationships with our clients, ensuring seamless communication and exceptional service delivery.Key ResponsibilitiesManage...

  • Lot Director

    4 weeks ago

    Commerce City, Colorado, United States The Parking Spot Full time

    Job Summary:The Parking Spot is seeking a highly skilled Lot Director to join our team. As a key member of our operations team, the Lot Director will be responsible for ensuring the smooth operation of our shuttle services.Key Responsibilities:Customer Service: Provide exceptional customer service to all clients, ensuring a positive experience from arrival...

  • Associate Director of Training and Supervision

    3 weeks ago

    Commerce City, Colorado, United States InsideHigherEd Full time

    Job TitleAssociate Director of Training, Supervision & EducationJob SummaryThe Associate Director of Training, Supervision and Education oversees the operation of programs and services for individual and group psychotherapy, faculty consultation, on-call crisis intervention, and educational outreach services.Key ResponsibilitiesManage the Graduate Training...

  • Associate Director of Training and Supervision

    1 week ago

    Commerce City, Colorado, United States InsideHigherEd Full time

    Job TitleAssociate Director of Training, Supervision & EducationJob SummaryThe Associate Director of Training, Supervision and Education oversees the operation of programs and services for individual and group psychotherapy, faculty consultation, on-call crisis intervention, academic success skills training, and psychological educational outreach...

  • Associate Director of Training and Supervision

    6 days ago

    Commerce City, Colorado, United States InsideHigherEd Full time

    Job TitleAssociate Director of Training, Supervision and EducationAgencyTexas A&M University - CommerceDepartmentCounseling CenterJob Summary:The Associate Director of Training, Supervision and Education oversees the operation of programs and services for individual and group psychotherapy, faculty consultation, on-call crisis intervention, oversight of the...

  • Sales Director

    4 days ago

    Commerce City, Colorado, United States Aramco Imports Full time

    Job Title: Outside Sales ManagerWe are seeking an experienced Outside Sales Manager to join our team at Aramco Imports. The successful candidate will be responsible for driving sales growth, building strong relationships with customers, and meeting sales targets.Key Responsibilities:Meet monthly, quarterly, and yearly sales goalsAcquire new customers through...

  • Client Liaison

    3 weeks ago

    Commerce City, Colorado, United States Ernest Full time

    Ernest is currently seeking a highly skilled Client Liaison to join our team in Commerce, CA. This is a full-time position that offers a competitive pay rate, benefits, and an amazing employee-first culture.For over 77 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When...

  • Service Director

    4 weeks ago

    Commerce City, Colorado, United States Travel America Petro - TA Operating, LLC Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant Manager to join our team at Travel America / Petro - TA Operating, LLC.Key Responsibilities:Oversee daily operations of our travel centers, ensuring seamless customer experiences and efficient service delivery.Lead a team of service professionals, providing guidance and support to ensure...

  • Client Support Coordinator

    1 month ago

    Commerce City, Colorado, United States Hannah's Children's Homes Full time

    Job OverviewThe Client Support Coordinator plays a crucial role in managing a diverse group of clients, ensuring that all information is precise and up-to-date. This position involves the preparation and upkeep of client case files while maintaining comprehensive records of community resources available to clients.Key ResponsibilitiesDocumentation:•...

  • Executive Director of Operations

    3 weeks ago

    Commerce City, Colorado, United States OnTrac Full time

    Job Summary:OnTrac is seeking an experienced Executive Director of Operations to lead our warehouse operations team. As a key member of our leadership team, you will be responsible for providing strategic leadership and overseeing all aspects of warehouse operations.Key Responsibilities:Leadership and Management: Provide strategic leadership and direction to...

  • Academic Program Director

    5 days ago

    Commerce City, Colorado, United States InsideHigherEd Full time

    Director of Strategy and OperationsThe Master of Quantitative Economics (MQE) Program at UCLA invites highly qualified applicants to the Director of Strategy and Operations position. This is a full-time, two-year contract position with the possibility of extension.Key Responsibilities:Manage all aspects of the MQE program related to financial management,...

  • Enterprise Account Director

    1 week ago

    Commerce City, Colorado, United States Roadrunner Full time

    Job Title: Enterprise Account DirectorRoadrunner Freight is a leading provider of nationwide Less-than-Truckload (LTL) shipping services. We are seeking an experienced Enterprise Account Director to join our team and drive business growth through strategic account management.Key Responsibilities:Develop and execute sales strategies to expand existing...

  • Director of Quality Assurance

    3 weeks ago

    Commerce City, Colorado, United States Eleven Recruiting Full time

    Job DescriptionEleven Recruiting is seeking a highly skilled Director of Quality Assurance to join one of our top Aerospace Manufacturing clients in Commerce, CA. This role will be responsible for overseeing and advancing the organization's quality assurance and control functions across all operations.This position is crucial in ensuring that products meet...

  • Client Support Specialist

    1 month ago

    Commerce City, Colorado, United States SPRINGFIELD INDUSTRIES INCORPORATED Full time

    Job DescriptionWe are a well-established paper converting and distribution firm with over three decades of industry success.We are seeking to fill a full-time customer support role with comprehensive benefits. This position offers a fantastic opportunity for individuals looking to re-enter the workforce with a reliable income or to embark on a new career...

  • Director of Global Compensation

    1 week ago

    Commerce City, Colorado, United States FASTENER DISTRIBUTION HOLDINGS LLC Full time

    Job Title: Director of Global CompensationFDH Aero is a leading global aerospace and defense supply chain partner, with over 55 years of experience in providing high-quality products and services to OEM and aftermarket customers. We are seeking a highly skilled and experienced Director of Global Compensation to join our team and lead the development and...

  • Director of Learning Environment and Academic Affairs

    7 days ago

    Commerce City, Colorado, United States InsideHigherEd Full time

    Director of Learning Environment and Academic AffairsThe University of California Los Angeles seeks a highly skilled and dedicated individual to fill the role of Director of Learning Environment and Academic Affairs. This position is a critical component of the law school community, responsible for fostering an environment of mutual respect and appreciation...

  • Commercial Truck Service Director

    5 days ago

    Commerce City, Colorado, United States American Motors Full time

    Job Title: Commercial Truck Service ManagerWe are seeking a highly skilled and experienced Commercial Truck Service Manager to lead our service department in Henderson, CO.Job SummaryThe Commercial Truck Service Manager will be responsible for overseeing the daily operations of our service department, ensuring that our technicians adhere to high standards of...