Business Development Director

9 hours ago

San Francisco, California, United States PSI CRO Full time
Join PSI CRO, a global leader in the healthcare industry, as a Business Development Director. We're a team of over 2,700 professionals across the globe, united by our passion for innovation and excellence. Our company culture values individual brilliance and teamwork, and we're committed to changing lives and redefining success every step of the way.

As a Business Development Director, you will be responsible for identifying and pursuing new business opportunities within specified customer accounts. You will cultivate strong relationships with key decision-makers, analyze potential opportunities, and develop detailed business plans and sales strategies. You will also work with our operations team to prepare presentations, educate team participants on customer culture and needs, and lead the sales process from start to finish.

Key responsibilities include:

• Actively prospect and leverage potential new business opportunities within specified customer accounts.
• Cultivate strong, long-term relationships with key decision-makers within the account and develop deep knowledge of the customer organization.
• Analyze potential opportunities and develop detailed business plans and sales strategies for each customer account.
• Identify and respond to customer needs to define potential PSI opportunities and ensure appropriate strategy/solution is proposed to the customer.
• Work with operations to identify sales team and prepare presentation, educate team participants in customer culture, operational needs/methods, and sales techniques needed to close the sale.
• Lead the entire sales process, including identifying the appropriate team for pitch and preparing and leading the sales presentation.
• Coordinate with the proposal development group to develop proposal and operations to finalize strategy and pricing.
• Handle follow-up related to the sales and facilitate completion of contractual documents.
• Ensure appropriate hand-off to project team by transferring knowledge on customer needs and expectations.
• Share customer strategies and sales plans with project directors/managers.
• Coordinate with project managers/directors and operations to escalate and quickly address customer issues/concerns.
• Seek input from project managers/directors to proactively address change in scope, new opportunities, or customer dissatisfaction.
• Work with project manager/director and operations to ensure changes in scope (CIS's) are appropriately negotiated with the customer.
• Maintain high visibility within customer organization.
• Monitor customer satisfaction through regular formal and informal surveys.
• Coordinate with project managers/directors to ensure customer needs are being met and address concerns/issues in a timely manner.
• Review proposals and analyze requests for proposals and protocols.
• Attend industry events, set up meetings at events, and perform follow-up with potential clients.
• Act as a liaison between Bay Area clients and operations on an as needed basis.

Salary Range: $100K - $500K

Qualifications:

• University degree in health sciences or an equivalent combination of education, training & experience.
• Demonstrable competency in sales or business development preferably for a Contract Research Organization or company providing services to the healthcare industry.
• 3 - 5 years of business development experience in the CRO sales arena.
• Working proficiency with Salesforce.
• Strong communication, collaboration, problem-solving, and time management skills.
• Capable and willing to travel.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

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