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Senior Unified Communications Engineer

2 months ago

Washington, United States GTSC Talent Solutions Full time
Job Summary

We are seeking a highly skilled Senior Unified Communications Engineer to lead and support enterprise UC projects, providing UC engineering and architecture development support. The ideal candidate will have a strong technical understanding, excellent problem-solving skills, and experience working in a DoD or IC environment.

Key Responsibilities
  • Lead and support enterprise UC projects, providing UC engineering and architecture development support.
  • Provide a high level of technical understanding for problem-solving and troubleshooting.
  • Provide training and support to subordinate engineers, administrators, and technicians when necessary.
  • Interact with hardware and software vendors to address issues when necessary.
  • Use escalation standards and personal judgment to ensure timely resolution of problems.
  • Resolve escalated trouble tickets from the Service Desk.
  • Work on-call shift rotations with other members of the department.
  • Deploy and troubleshoot VOIP equipment, such as Cisco UC equipment.
  • Deploy and troubleshoot VOIP tools, including Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), and Cisco Unity Connection (CUC).
  • Manage complex and high-risk programs, ensuring compliance with company policies and procedures.
  • Supervise assigned technical staff, including subordinate managers.
  • Establish state-of-the-art techniques for designing, developing, modifying, and troubleshooting highly complex computer operating hardware systems.
  • Design UC/VoIP operating/hardware systems, formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approaches.
  • Identify and direct resolution of complex hardware/software interface issues, serving as a subject matter expert on emerging technologies.
  • Direct the development of UC/VoIP systems specifications and technical documentation.
  • Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems.
  • Conduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle.
Requirements
  • Bachelor's degree from an accredited institution in an area applicable to the position, or an additional 4 years of experience in lieu of a degree.
  • Minimum six (6) years of relevant experience in addition to education level.
  • Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications.
  • Experience working in a DoD or IC environment is desired.
  • Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph.
Benefits
  • 401K with 15% employer contribution, fully vested at 1 year anniversary.
  • Four (4) weeks comprehensive annual leave (20 work days).
  • Additional leave can be earned in lieu of overtime.
  • 11 Paid Federal Government Holidays.
  • Up to $5,000 annually for individually tailored education/training programs.
  • Life Insurance at 1x annual salary, with employee option to purchase additional coverage for self and dependents.
  • Short-term and long-term disability.
  • We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental, and 1 vision plan provided by CareFirst.
  • All employees are eligible to earn generous incentive and performance bonuses.