Telecommunications Engineering Specialist

2 days ago

Washington, Washington, D.C., United States IMPRES Technology Solutions, Inc. Full time
Job Summary

We are seeking a highly skilled Telecommunications Engineering Specialist to join our team at IMPRES Technology Solutions, Inc. The ideal candidate will have a strong background in Cisco Unified Communications and a proven track record of delivering high-quality solutions.

Responsibilities
  • Assist in the scheduling and arrangement of VOIP and VTC appointments
  • Physically assist VIPs with setting up VTC, DVTC, or VOIP before meetings
  • Train customers on how to use Unified Communications equipment
  • Function as the customer's single point-of-contact for problem identification and resolution for voice and video issues
  • Perform infrastructure system preventative maintenance of the Department's Unified Communications and Collaboration platforms
  • Assist the Unified Communications Engineer with associated projects
  • Research, analyze, and recommend systems improvements and enhancements
  • Create SOPs or training guides as necessary
  • Assist TFIN Service Desk with daily duties to include answering dedicated phone lines, troubleshoot issues, and hardware/software implementation
  • Implement other TFIN Service Desk projects as required
Requirements
  • Experience with Cisco UCS VoIP
  • Working knowledge of Video Conferencing systems: Cisco, Microsoft, and Crestron
  • Working knowledge of Cisco and Microsoft collaboration applications: Jabber, Teams, Skype, etc.
  • Proficiency in networking fundamentals including TCP/IP, QoS, etc.
  • Working knowledge of Cisco networking LAN/WAN, routing/switching
  • Working knowledge of telecom services: Enterprise SIP networks
  • Excellent communication, negotiation, and interpersonal skills
  • Proactive problem-solving
  • Minimum 3 years of experience in Cisco Unified Communication System
  • Minimum BS degree in IT-related field
  • Cisco Unified Communications Manager (CUCM) certification
  • Certifications in one or more areas: (Routing, Switching, Security, VOIP)
  • CCNA
  • Have and maintain a TS/SCI clearance

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