Telecommunications Engineering Specialist
2 days ago
We are seeking a highly skilled Telecommunications Engineering Specialist to join our team at IMPRES Technology Solutions, Inc. The ideal candidate will have a strong background in Cisco Unified Communications and a proven track record of delivering high-quality solutions.
Responsibilities- Assist in the scheduling and arrangement of VOIP and VTC appointments
- Physically assist VIPs with setting up VTC, DVTC, or VOIP before meetings
- Train customers on how to use Unified Communications equipment
- Function as the customer's single point-of-contact for problem identification and resolution for voice and video issues
- Perform infrastructure system preventative maintenance of the Department's Unified Communications and Collaboration platforms
- Assist the Unified Communications Engineer with associated projects
- Research, analyze, and recommend systems improvements and enhancements
- Create SOPs or training guides as necessary
- Assist TFIN Service Desk with daily duties to include answering dedicated phone lines, troubleshoot issues, and hardware/software implementation
- Implement other TFIN Service Desk projects as required
- Experience with Cisco UCS VoIP
- Working knowledge of Video Conferencing systems: Cisco, Microsoft, and Crestron
- Working knowledge of Cisco and Microsoft collaboration applications: Jabber, Teams, Skype, etc.
- Proficiency in networking fundamentals including TCP/IP, QoS, etc.
- Working knowledge of Cisco networking LAN/WAN, routing/switching
- Working knowledge of telecom services: Enterprise SIP networks
- Excellent communication, negotiation, and interpersonal skills
- Proactive problem-solving
- Minimum 3 years of experience in Cisco Unified Communication System
- Minimum BS degree in IT-related field
- Cisco Unified Communications Manager (CUCM) certification
- Certifications in one or more areas: (Routing, Switching, Security, VOIP)
- CCNA
- Have and maintain a TS/SCI clearance
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