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Unified Communication Systems Specialist

1 month ago

Washington, Washington, D.C., United States NFF Full time
About NFF

NFF, Inc. is a Washington, DC based company that offers a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.

NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been recognized for its growth and innovation.

We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.

About this Position / Responsibilities

NFF, Inc. is seeking an experienced Cisco Collaboration Engineer to support our team. The successful candidate will have in-depth knowledge and experience with Cisco Unified Communication Manager (CUCM), Cisco Unified Communications (CUC), Hyperflex, Expressway, Cisco SME, PLMS, Cisco Webex Calling, and Cisco Webex App. The ideal candidate will have expertise in upgrading, monitoring, and troubleshooting Cisco collaboration systems, as well as experience with infrastructure resource verification and bulk programming.

Responsibilities:
  • Upgrade CUCM and CUC systems as needed
  • Perform VMotions as required
  • Troubleshoot and resolve system problems
  • Verify infrastructure resources for servers
  • Provide expert knowledge on Cisco collaboration architecture, CLI, and bulk programming
  • Support and maintain 5 CUCM clusters, including 2 with Expressway for Jabber users and 2 with Cisco SME
  • Work with Hyperflex, PLMS, and Cisco Webex Calling and App
  • Monitor and alert on system issues

Qualifications

The ideal candidate will have:
  • 5+ years of experience with Cisco collaboration systems
  • In-depth knowledge of CUCM, CUC, Hyperflex, Expressway, Cisco SME, PLMS, and Cisco Webex Calling and App
  • Experience with upgrading, monitoring, and troubleshooting Cisco collaboration systems
  • Expertise in infrastructure resource verification and bulk programming
  • Strong understanding of Cisco collaboration architecture and CLI
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Cisco certified CCNP or CCVP Highly Desired

NFF Disclosures

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees: Medical, Dental and Vision, Health Savings Account, Flexible Spending Account, STD, LTD, Supplemental life insurance and ADD&D, Comprehensive 401k plan, Paid Time Off

NFF is an Equal Opportunity Employer.