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Client Relations Specialist

2 months ago

Lake Forest, Illinois, United States Grainger Full time
Job Overview

As a prominent industrial distributor operating mainly in North America, Japan, and the United Kingdom, we are committed to keeping the world functioning by catering to over 4.5 million clients globally through advanced technology and robust customer relationships. With significant sales, we focus on delivering value to our clients, nurturing a vibrant culture for our team members, and achieving solid financial outcomes.

Our inclusive workplace allows you to learn, develop, and contribute by ensuring businesses operate smoothly and their personnel remain secure. Recognized as a top workplace, we are eager to welcome dedicated individuals to our organization as we continue to lead the industry into the future.

Role: Customer Service Representative

We are seeking full-time inbound customer service representatives. You will work under the guidance of a Customer Experience Supervisor.


Compensation:

Starting at $18.25/hour with scheduled raises within the first year.

Work Schedule & Environment:

Enjoy weekends off. We are currently hiring for the Monday to Friday shift from 8:30 a.m. to 5:00 p.m. Central time.

Our comprehensive 8-week onsite training program equips you with essential skills such as critical thinking, decision-making, and effective communication to engage confidently with our customers.

Post-training, team members who meet the work-from-home criteria can benefit from a hybrid work model, combining onsite and remote work, with flexibility in choosing work-from-home days.

Career Development:

Our engaged leadership and supportive team culture will facilitate your growth and success. Over time, you will acquire the skills necessary to advance your career across specialized teams or into different departments within our dynamic organization.

Our Values:

We strive to cultivate a culture where every individual feels comfortable being themselves, is acknowledged for their contributions, and can continue to learn and reach their full potential.

Key Responsibilities:

  • Enhance customer relationships by effectively managing a high volume of inbound calls, ensuring a positive customer experience.
  • Exhibit professional communication skills, both verbal and written, with strong comprehension abilities.
  • Assist customers in navigating challenges by utilizing resources for account management, product identification, and order processing.
  • Employ critical thinking to address customer inquiries related to product searches, pricing discrepancies, and returns.
  • Mitigate risks through appropriate actions.
  • Collaborate in a positive, team-oriented environment committed to ethical business practices.

Qualifications:

  • High School diploma or equivalent.
  • Minimum of 1 year of customer service experience, preferably in an inbound call center.
  • Strong commitment to providing friendly and knowledgeable customer service.
  • Experience in delivering personalized service in a fast-paced setting.
  • Ability to commute to the workplace.
  • Capability to sit for extended periods.
  • A dedicated workspace for remote work (if applicable).
  • Reliable internet connection meeting specified speed requirements (if applicable).

Benefits:

Starting from day one, our benefits programs offer flexibility to cater to individual needs. Here are some of the rewards available:

  • Comprehensive medical, dental, vision, and life insurance with virtual access to healthcare professionals.
  • Emotional wellbeing support through free therapy sessions.
  • Paid time off and company holidays.
  • Access to a portion of your paycheck before payday for financial emergencies.
  • Generous paid leave policies for new parents.
  • 401(k) Retirement Savings Plan with company contributions.
  • Tuition reimbursement and financial counseling services.
  • Employee discounts and additional perks.

We are an equal opportunity employer, committed to inclusivity and providing reasonable accommodations during the hiring process.