Open Enrollment Coordinator

4 days ago


Lake Forest, Illinois, United States The LaSalle Group Full time

Our client, a prominent organization in the healthcare sector, is seeking a Contract Open Enrollment Specialist to support their operations. This role is essential in managing the open enrollment activities for various clients. If you are looking to enhance your expertise in human resources and benefits within a dynamic healthcare environment, please review the responsibilities and qualifications outlined below.

Key Responsibilities of the Contract Open Enrollment Specialist:

  • Handle incoming inquiries via phone, email, and chat related to annual open enrollment.
  • Provide education to members regarding pharmacy benefits, dental and vision plans, supplemental life insurance, and other wellness initiatives.
  • Direct members to the appropriate resources for inquiries outside of plan specifics.
  • Facilitate member enrollment using the online annual enrollment tool.
  • Manage annual enrollment calls with professionalism and courtesy.
  • Demonstrate proficiency in navigating both internal and external software systems.
  • Ensure the confidentiality and privacy of participant and employee information in compliance with HIPAA and company policies.
  • Document interactions accurately within the software application.
  • Work effectively in a 24/7 call center environment.
Qualifications for the Contract Open Enrollment Specialist:
  • High school diploma is required.
  • Prior experience in enrollment or insurance is highly preferred.
  • Must be flexible and reliable, with the ability to work evenings, weekends, and overtime as necessary.
  • Experience in a fast-paced call center setting is essential.
  • Bilingual proficiency in English and Spanish is preferred.

If you meet the qualifications and are interested in the role of Contract Open Enrollment Specialist, we encourage you to consider this opportunity.

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network specializes in staffing and recruiting solutions, providing services to organizations of all sizes across various industries.



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