Front Office Manager

2 weeks ago


Buford, Georgia, United States Remington Full time
Position Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk agents, guest service aides, concierge staff, and PBX operators.
  • Possess a comprehensive understanding of the roles and responsibilities of Front Office staff and be prepared to perform any of these duties as necessary.
  • Effectively manage and utilize the MICROS system at the front desk, ensuring accuracy in all daily transactions, including those that are less frequent.
  • Review and verify AM and PM discrepancy reports with precision.
  • Maintain communication with Housekeeping and Engineering Departments regarding guest room status, requests, and maintenance needs, ensuring efficient processing of guest inquiries.
  • Welcome and engage with guests in a friendly manner, ensuring prompt and professional check-in and check-out experiences, addressing inquiries, and assisting with various guest needs.
Work Environment

Located in a vibrant area, this position is situated within a bustling hotel environment that caters to a diverse clientele, providing an excellent opportunity to enhance guest experiences.

Candidate Profile

Desired Qualifications
  • Ability to maintain composure while addressing high-pressure situations and managing guest concerns.
  • Strong work ethic and self-motivation.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • A team player who is dedicated to delivering exceptional experiences for guests.


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