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Front Desk Supervisor

2 months ago

Buford, Georgia, United States Lanier Islands Full time

Job Title: Front Desk Supervisor

Job Summary:

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Lanier Islands. As a key member of our front office team, you will be responsible for supervising the day-to-day operations of the front desk, ensuring exceptional guest service, and maintaining a high level of professionalism in all interactions.

Key Responsibilities:

  • Supervise and train front desk associates to ensure excellent guest service and adherence to company policies and procedures.
  • Manage the front desk operations, including check-in, check-out, and guest requests.
  • Assist with guest complaints and resolve issues in a timely and professional manner.
  • Maintain accurate records and reports, including guest information and front desk statistics.
  • Collaborate with other departments to ensure seamless guest experiences and efficient operations.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of experience in a front desk or customer service role, preferably in a hospitality or resort setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Valid driver's license and clean driving record required.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and dedicated team.