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Front Office Manager

2 months ago

Buford, Georgia, United States Remington Full time
Position Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk staff, guest service aides, concierge personnel, and PBX operators.
  • Possess a comprehensive understanding of the roles and responsibilities of Front Office staff and be prepared to perform their duties as necessary.
  • Efficiently manage and utilize the MICROS system at the front desk, ensuring accuracy in daily transactions and handling less frequent operations.
  • Review and address discrepancies in AM and PM reports with precision.
  • Coordinate with Housekeeping and Engineering teams regarding guest room status, requests, and maintenance needs, ensuring timely processing of guest inquiries.
  • Welcome guests with professionalism, handling check-ins and check-outs smoothly while addressing their questions and assisting with their needs.
Work Environment

Located in a vibrant area, this position offers the opportunity to work in a bustling hotel environment, providing exceptional service to guests and contributing to a positive atmosphere.

Candidate Profile

Ideal Qualifications
  • Demonstrated ability to manage high-pressure situations and effectively assist dissatisfied guests.
  • Strong work ethic and self-motivation.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • A collaborative spirit, enjoying teamwork to create memorable experiences for guests.