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Operations Specialist Client Experience
2 months ago
Zelis is seeking a highly skilled Client Experience Operations Specialist to join our team. As a key member of our Client Experience team, you will play a critical role in supporting our payer clients and driving business success.
Key Responsibilities- Client Support: Provide timely, accurate, and polite responses to requests from internal stakeholders, including Client Services, Sales Account Managers, Implementation, and other teams.
- Project Management: Manage special projects driven internally by the Client Services organization or as a participant in projects led by other departments, providing related information and guidance to Client Service Managers, collecting cross-functional approvals.
- Incident Management: Manage and lead Client Incident Events within the Payments Organization, including leading coordination calls and working through root cause action reports.
- Vendor Partnerships: Uphold technical relationships with vendor partners by facilitating improvements with vendor partners and Zelis, and disseminating enhancement details to internal teams.
- Process Improvement: Identify opportunities for process improvements and execute.
- Network Development: Build and utilize an internal network of key contacts for communication and alignment.
- Client Knowledge: Maintain a thorough understanding of the client landscape, products, and initiatives.
- Business Flexibility: Flex to support business priorities as needed.
- Culture Development: Create a friendly and fun environment for peers and co-workers.
- Professional Experience: 3-4 years of professional experience.
- Technical Skills: Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, etc.
- Communication Skills: Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Analytical Skills: Excellent analytical, problem-solving, and time management skills.
- Industry Experience: 1-2 years healthcare industry experience preferred.
- Customer Service Experience: Customer service experience preferred.
- Data Skills: Basic data skills, ability to use text editors preferred.
- Education: Bachelor's degree preferred.
Zelis is a leading payments company in healthcare, guiding, pricing, explaining, and paying for care on behalf of insurers and their members. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs, and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care.
Commitment to Diversity, Equity, Inclusion, and BelongingZelis champions diversity, equity, inclusion, and belonging in all aspects of our operations. We create an environment where people can bring their authentic and best selves to work, and we know that a sense of belonging is key to your success at Zelis.
Equal Employment OpportunityZelis is proud to be an equal opportunity employer, and we encourage members of traditionally underrepresented communities to apply.
