IT Operations Specialist

4 weeks ago


Kansas City, Missouri, United States Piper Companies Full time

Job Title: IT Operations Specialist

Zachary Piper Solutions is seeking an IT Operations Specialist to support a network operations program for a major government client in Kansas City, MO. The team is looking for an individual with a strong background in network operations, system administration, and end-user support to maintain the integrity of the client's intranet.

Responsibilities:

  • Perform advanced systems installation, operation, integration, and troubleshooting to ensure optimum IT system operations.
  • Design and oversee upgrades and new installs of IT systems and services, ensuring coordination with Cyber Security Specialists.
  • Perform Tier III upgrades of networking systems, IT systems, and storage networking.
  • Provide generalized IT support and end-user support duties, including responding to remedy tickets, active directory triage, account creation, troubleshooting, Windows server administration, break/fix troubleshooting, network connectivity troubleshooting, and VPN/VTC setup.

Qualifications:

  • 10+ years of related experience in desktop support, system administration, network operations, software and hardware installation, and troubleshooting.
  • Secret clearance required.
  • IAT II Certification Required.
  • CCNP, CCDP, MTA, MCSA, or MCTS required.
  • Experience with Tier 2/3 IT support, including troubleshooting for hardware/software/network devices/peripherals, and experience with troubleshooting and account creation in Active Directory/Exchange.

Compensation:

  • Total compensation based on experience level - $80,000 - $105,000.
  • Full benefits, including PTO/Holiday, 401K Match, and Certification reimbursement.
  • Long-term program funded through 2028.


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