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Special Assets Operations Specialist

2 months ago

California, United States Umpqua Bank Full time

Position Overview:

This role is integral to the servicing and support functions associated with loans designated to Special Assets. Key responsibilities encompass loan accounting, reporting, reconciliation, payment processing, and account management in alignment with Bank policies and procedures, while ensuring exceptional customer service and support to all loan officers.

  • Account Reconciliation: Analyze customer accounts and histories to identify payment and service-related issues.
  • Administrative Support: Conduct various office support tasks, including generating daily and monthly departmental reports and managing electronic filing of loan approvals.
  • Data Management: Collect data and prepare regular reports regarding departmental functions for distribution to internal stakeholders.
  • Compliance Assurance: Ensure operational practices adhere to standard operating procedures, Bank policies, and regulatory requirements.
  • Transaction Processing: Handle loan charge-off and recovery transactions, updating the lending platform with relevant coding.
  • Reconciliation Duties: Execute daily and monthly reconciliations of charge-offs and recoveries.
  • Bankruptcy Management: Receive and process bankruptcy notifications for loans assigned to Special Assets, updating the lending core as necessary.
  • Project Management: Oversee projects, analyses, and additional responsibilities as assigned.
  • Expense Tracking: Monitor and reconcile nonperforming loan general ledger expenses.
  • Credit Memo Review: Assess Credit Memos for authorized approval, distributing and coding loans as required.
  • General Ledger Certification: Prepare monthly general ledger and DDA certifications.
  • Request Management: Address a variety of requests received through a shared Outlook account.
  • OREO Management: Manage Other Real Estate Owned (OREO) accounts, including posting write-downs and gain/loss transactions, while maintaining the OREO reconciliation report.
  • Dashboard Reporting: Maintain reporting dashboards for loans assigned to Special Assets for leadership distribution.
  • Problem Solving: Engage in semi-routine and moderately complex assignments requiring judgment in problem resolution and routine recommendations.
  • Regulatory Compliance: Demonstrate compliance with all banking regulations relevant to assigned functions, gaining knowledge through training and on-the-job experience.
  • Policy Adherence: Follow all Bank policies and procedures, ensuring completion of required training.
  • Knowledge Maintenance: Keep informed about Bank's written policies and procedures regarding relevant regulations.
  • Mentorship: May be called upon to coach, mentor, or train others as a subject matter expert.
  • Corporate Culture: Actively embody and promote the Umpqua corporate culture in all interactions.
  • Initiative: Take personal initiative and serve as a positive role model for colleagues.
  • Vision Alignment: Embrace the vision to become the "Business Bank of Choice."
  • Additional Duties: Perform other responsibilities as assigned.

Qualifications:

  • High School Diploma or GED required.
  • 2-4 years of back-office accounting and/or banking experience preferred.
  • Ability to work independently with minimal supervision.
  • Strong analytical skills with the capability to review data and prepare reports.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent verbal and written communication skills.
  • Strong reading, writing, and mathematical abilities.
  • Ability to interpret loan documents effectively.
  • Proficient keyboard skills.
  • Ability to analyze problems, compile and analyze data, and prepare reports/recommendations.
  • Familiarity with office software and equipment.

Work Environment:

Umpqua Bank offers a Flexible Workplace Program, and this position requires working in the office five days a week.

Benefits:

We provide a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $18.00-$27.00, with the specific rate dependent on various non-discriminatory factors, including job-related knowledge, skills, experience, education, and geographic location. This role may also be eligible for performance-based incentive compensation.

Eligible associates receive comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k) retirement savings plan with employer match, an employee assistance program, life and disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins on the first day of the month following the date of hire for associates regularly scheduled to work at least thirty hours weekly.