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Client Services Coordinator

2 months ago

Seattle, Washington, United States With A Little Help Full time
Job Title: Client Services Coordinator

We are seeking a highly skilled and compassionate Client Services Coordinator to join our team at With a Little Help. As a Client Services Coordinator, you will play a vital role in developing leads, onboarding new clients, and ensuring the seamless delivery of high-quality care services to our clients.

Key Responsibilities:
  • Develop relationships with new and existing referral sources
  • Conduct new client inquiry calls and determine if they are a good fit for our services
  • Develop leads, conduct initial in-home assessments, and sign up new clients
  • Help match Caregivers to work with new clients, go over plans of care with CG's, introduce them to new clients, and provide ongoing general support
  • Communicate effectively with clients, caregivers, and healthcare professionals to ensure proper care plans are implemented and quality assurance
  • Maintain accurate and up-to-date client records and documentation
  • Monitor client progress and address any concerns or issues promptly
  • Collaborate with the care team to provide exceptional support to clients and caregivers
  • Help market our company and services to the community
  • Be part of the on-call rotation that takes after-hour calls, typically 1 week per month
Requirements:
  • Home Care Client Services experience
  • Strong attention to detail and the demonstrated ability to work independently, set priorities, manage time, and multi-task
  • Experience with Microsoft Office programs, especially Outlook, and a solid understanding of computers
  • Excellent English verbal and written communication skills; ability to communicate effectively over the phone and email
  • Proof of eligibility to work in the United States and ability to pass a criminal background check
  • This position may require driving to client's home, so you need a reliable car, WA state DL, insurance, and a clean driving history
About With a Little Help:

We are a locally-owned Washington State licensed in-home care company dedicated to providing personalized care services to individuals in need. Our mission is centered around fostering authentic and meaningful relationships between clients and caregivers, ensuring compassionate care for those who wish to age at home.