Assistant Branch Manager

16 hours ago


Lake Charles, Louisiana, United States Mariner Finance Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Branch Manager to join our team at Mariner Finance. As a key member of our branch operations team, you will be responsible for providing exceptional customer service, meeting sales and delinquency targets, and supporting the Branch Manager in overseeing daily operations.

Key Responsibilities
  • Process credit loan applications and present loan solutions to customers
  • Proactively contact customers with past due balances to offer possible solutions and resolve delinquency
  • Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions
  • Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services
  • Assist the Branch Manager by preparing reports as needed
  • Maintain compliance in the branch
  • In manager's absence, coordinate functions and daily operational issues through communication with the District Manager
Requirements
  • Minimum of three (3) years of experience in a customer service or sales position, with two (2) years of experience in the Consumer Lending and/or Financial Services industry
  • High school diploma or equivalent
  • Reliable transportation required
  • Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel
  • Proficient in Microsoft Office or similar programs with the ability to learn financial services programs
  • Ability to complete essential duties/functions in a timely, accurate manner
  • Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations
Preferred Qualifications
  • Bachelor's degree in a discipline such as Business, Accounting, Finance, Administration, Economics
  • Bilingual fluency in Spanish/English
  • Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch
Physical Demands

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds.

Benefits
  • Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
  • Vision Insurance
  • Dental Insurance
  • Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
  • Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
  • 401(k) and Company Matching Contributions
  • Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
  • 11 Paid Holidays
  • FMLA
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • Referral Incentives
  • Education Assistance Program
  • Complimentary FIMC Membership Plan
  • Access to industry-specific training programs

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