Assistant Store Manager

2 days ago


Lake Charles, Louisiana, United States Delta World Tire Company Full time
Job Title: Assistant Store Manager

Delta World Tire is seeking a highly motivated and customer-focused Assistant Store Manager to join our team. As a key member of our management team, you will be responsible for selling and promoting all products and services offered by Delta World Tire.

Key Responsibilities:
  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone, using our standardized customer service techniques.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services according to your level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Benefits:
  • Competitive bi-weekly pay
  • Tuition reimbursement
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance (effective 1st of the month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement
Requirements:
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license or obtain a valid driver's license within 30 days of hire date.
  • Ability to work a minimum of five days, including Saturdays.


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