Lead Director – Observability Governance

4 weeks ago


Columbia, South Carolina, United States CVS Health Full time
Job Summary

CVS Health is seeking a highly skilled Lead Director – Observability Governance to lead our strategic planning for the enterprise observability roadmap and establish a governance body and related procedures to set and maintain observability standards.

Key Responsibilities
  • Collaborate with observability engineering and operations teams, service management, IT operations, and business partners to establish observability standards, practices, and processes.
  • Develop and maintain a governance framework and associated practices to ensure effective oversight of Observability standards, practices, and platforms.
  • Work closely with finance and procurement teams to manage budgets related to observability products and services.
  • Establish a strategy to accelerate the migration of observability services from legacy platforms for multiple business units, ensuring optimal cost recovery, parity of service, minimal service impact, and optimal resource utilization.
  • Partner with application owners to model performance against forecasted demand and enable them to accurately size their infrastructure.
Requirements
  • Minimum 8 years of IT industry experience with 5+ years of experience leading teams in the IT operations, DevOps, SRE, or observability space within a large enterprise (Fortune 100) environment.
  • 5 years of experience in development of a high performing team and interface with all levels of the organization; Ability to develop resource plans and structures and influence organizational priorities.
  • 5 years of experience in Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork; Must be able to set goals and participate in strategic initiatives for a team.
  • 5 years of experience in observability concepts and solutions for component and application performance monitoring, real user monitoring, log management, incident management and triage, data analysis, and events management.
  • Prior experience performing 1 year OR 1 migration or end-to-end implementation of a major observability platform; experience in associated change management, planning and execution (technology planning, training, process re-engineering, etc.)
  • 3 years of experience with data analytics and reporting; including aggregation of metrics and KPI's from sources such as applications, server, network, database, cloud and converged infrastructure.
  • 3 years of experience developing enterprise observability standards including ITIL processes (Events, Incident, Major Incident, Problem, Change, Release and Operational Readiness), and developing and maintaining playbooks, runbooks, operating procedures and work instructions.
  • 3 years of prior working experience with best practice frameworks such as ITIL, COBIT, TOGAF, Well Architected Reviews or similar frameworks to address IT services maturity.
  • 3 years of prior experience developing enterprise KPI's and scorecards to track value and contribution of observability or IT practices within the enterprise (examples would include Observability Coverage, Incidents Prevented, Users Trained, ROIC, etc.)
  • 3 years of experience managing financial operations and software contracts, mapping IT spend to actual utilization, optimizing license utilization, and managing cost recovery efforts.
  • 3 years of experience with enterprise demand analysis, capacity planning, and performance engineering in traditional and cloud architectures (AWS, GCP, and Azure).
  • 3 years of experience with source control and software configuration management tools.
  • 5 years of excellent analytical and problem-solving skills; Ability to present problem analysis and recommended solutions in a creative and logical manner.
  • 5 years of exceptional project and program management skills, with a proven track record of managing and prioritizing multiple simultaneous initiatives to successful completion.
  • 5 years of experience in owning problems end-to-end, willingness to obtain any required knowledge to get the job done
Preferred Qualifications
  • Knowledge of the healthcare industry's regulatory landscape, particularly in the context of data security and privacy, is desirable.
Education

Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)



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