Patient Services Coordinator

14 hours ago

Hamtramck, Michigan, United States Wayne Health Services Inc Full time
About Us

Wayne Health Services Inc is a leading healthcare provider in the metro-Detroit community, serving over one million patients and their families annually. Our mission is to advance medical knowledge, technologies, and practices, while developing and educating the next generation of exceptional healthcare professionals.

Job Summary

The Patient Services Representative (PSR) plays a critical role in delivering exceptional patient and family experiences in our outpatient clinic settings. As a PSR, you will be responsible for performing reception and administrative duties, interacting with patients, guests, families, physicians, and other clinical teams to create a positive and efficient experience.

Key Responsibilities
  • Perform day-to-day operations of the facility, including answering high-volume calls, scheduling appointments, and maintaining accurate patient records.
  • Provide excellent customer service, responding to patient inquiries, and resolving issues in a timely and professional manner.
  • Collect co-payments, fees for services, and past due balances, while identifying patients eligible for self-pay and sliding fee scale discounts.
  • Process billing information, post payments, and follow end-of-day closing procedures.
  • Prepare reconciliation and bank deposit forms daily.
  • Travel to other clinic locations as needed to support the team and ensure seamless patient care.
Requirements
  • High School Diploma or equivalent required.
  • Minimum 2-3 years of medical billing or physician office experience.
  • EHR system experience required.
Preferred Qualifications
  • Previous experience in a customer service position.
  • Previous experience with Nextgen or Athena systems.
Skills and Abilities
  • Strong working knowledge of Microsoft Excel and Word.
  • Knowledge of basic medical terminology.
  • Basic office skills, including typing 35 wpm and accurately entering alpha-numeric data.
  • Requires a high level of attention to detail.
  • Possesses excellent verbal, written communication, and problem-solving skills.
  • Ability to communicate sensitive financial information.
  • Excellent interpersonal skills necessary to establish and maintain productive working relationships with physicians, patients, and their families.
  • Ability to multi-task and effectively work independently and with a team.
  • Deal with stressful situations while maintaining a high quality of professionalism.
  • Knowledge of medical insurance and medical office billing.
  • Ability to sit for long periods and lift up to 50 pounds.
  • Requires sensitivity to work with seriously ill patients and their families.
Safety Requirements

Compliance with Departmental Health and Safety policies and procedures.

Working Conditions/Schedules

40-hour work week, hours and days to be determined by the business needs of the department. Additional hours may be required.

  • Patient Services Coordinator

    4 weeks ago

    Hamtramck, Michigan, United States The Henry Ford Health System Full time

    Position OverviewAs a Patient Services Coordinator, you will play a vital role in ensuring a seamless experience for our patients. Your responsibilities will include:Patient Reception: Greet patients warmly and assist them during their visit.Check-In and Check-Out: Facilitate the check-in and check-out processes efficiently.Pre-Registration: Collect...

  • Patient Services Coordinator

    4 weeks ago

    Hamtramck, Michigan, United States The Henry Ford Health System Full time

    Position OverviewAs a vital member of our healthcare team, the Patient Services Coordinator plays a crucial role in ensuring a seamless experience for our patients. This position operates under general supervision and adheres to established protocols for all patient registration processes.Key ResponsibilitiesPatient Reception: Greet patients warmly and...

  • Patient Services Coordinator

    4 weeks ago

    Hamtramck, Michigan, United States The Henry Ford Health System Full time

    Position OverviewAs a Patient Services Coordinator, you will play a vital role in ensuring smooth operations within our healthcare facility. Your responsibilities will encompass a variety of essential tasks aimed at enhancing patient experiences and maintaining efficient workflows.Key ResponsibilitiesPatient Reception: Greet patients warmly and assist them...

  • Patient Service Representative

    2 weeks ago

    Hamtramck, Michigan, United States Wayne Health Services Inc Full time

    Job SummaryThe Patient Services Representative (PSR) plays a vital role in ensuring the smooth operation of our outpatient clinics. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare professionals.Key ResponsibilitiesFront Desk Operations: Greet patients and...

  • Patient Services Coordinator

    4 weeks ago

    Hamtramck, Michigan, United States Henry Ford Health System Full time

    Position Overview:In this role, you will operate under general oversight to adhere to established protocols for all patient registration functions. This includes welcoming patients, managing check-in and check-out processes, pre-registration tasks, verifying insurance details, handling cash transactions, reconciling charts, and facilitating patient...

  • Patient Care Coordinator

    2 weeks ago

    Hamtramck, Michigan, United States Wayne Health Services Inc Full time

    About Wayne Health Services Inc: We are dedicated to serving a diverse patient population, providing advanced medical care and fostering the development of future healthcare professionals. With numerous facilities, we are committed to delivering exceptional healthcare services to our community. Position Overview: The Patient Service Representative (PSR) is...

  • Patient Scheduling Coordinator

    1 week ago

    Hamtramck, Michigan, United States Henry Ford Health System Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Scheduling Coordinator to join our team at Henry Ford Health System. As a key member of our Contact Center, you will play a vital role in ensuring seamless patient experiences.Key ResponsibilitiesCoordinate patient appointments for specified practice groups and/or multiple locations in a...

  • Patient Service Representative

    2 weeks ago

    Hamtramck, Michigan, United States Wayne Health Services Inc Full time

    About UsWayne Health Services Inc is a leading healthcare provider serving one million patients and their families annually. We are committed to advancing medical knowledge, technologies, and practices, and developing the next generation of exceptional healthcare professionals.Job SummaryThe Patient Services Representative (PSR) plays a critical role in...

  • Patient Service Representative

    1 week ago

    Hamtramck, Michigan, United States Wayne Health Services Inc Full time

    About UsWayne Health Services Inc is a leading healthcare provider in the metro-Detroit community, serving over one million patients and their families annually. Our mission is to advance medical knowledge, technologies, and practices, while developing and educating the next generation of exceptional healthcare professionals.Job SummaryThe Patient Service...

  • Patient Service Representative

    6 days ago

    Hamtramck, Michigan, United States Wayne Health Services Inc Full time

    About UsWayne Health Services Inc is a leading healthcare provider, serving over one million patients and their families annually. We are committed to advancing medical knowledge, technologies, and practices, while developing and educating the next generation of exceptional healthcare professionals.Job SummaryThe Patient Service Representative (PSR) plays a...

  • Medical Services Coordinator

    2 weeks ago

    Hamtramck, Michigan, United States Wayne State University Physician Group Full time

    Job Summary:The Center of Population Health Accountability (CPHA) is a pioneering initiative that aims to provide integrated, whole-person physical and behavioral health services. Our team is dedicated to addressing the social determinants of health that impact individuals and communities.We are seeking a highly motivated Patient Service Representative to...

  • Patient Registration Coordinator

    3 weeks ago

    Hamtramck, Michigan, United States The Henry Ford Health System Full time

    Job Summary:The Patient Registration Representative will work under general supervision to follow standard operating procedures and protocols for all patient registration activities, including patient reception, face-to-face check-in, preregistration, confirmation of insurance eligibility, and cash collections. This role is critical to the success of The...

  • Laboratory Service Coordinator

    7 days ago

    Hamtramck, Michigan, United States Henry Ford Health System Full time

    Job SummaryWe are seeking a skilled Laboratory Service Representative to join our team at Henry Ford Health System. In this role, you will play a critical part in identifying and meeting the needs of our laboratory customers.Key ResponsibilitiesProvide exceptional customer service by serving as a resource for test requests, submission requirements, and...

  • Patient Scheduling Coordinator

    4 weeks ago

    Hamtramck, Michigan, United States The Henry Ford Health System Full time

    Job Title: Contact Center Advocate ICompany: The Henry Ford Health SystemAdheres to established guidelines to arrange patient appointments across various practice groups and locations.Handles new patient registrations and updates patient and insurance details efficiently.Delivers exceptional customer service and support in a dynamic call center environment.

  • Immunization Program Coordinator

    4 weeks ago

    Hamtramck, Michigan, United States Wayne Health Services Inc Full time

    About Wayne Health Services Inc: We are dedicated to serving a vast number of patients and their families each year, while also advancing medical knowledge and practices. Our commitment includes developing and educating the next generation of healthcare professionals. With numerous locations across the region, we provide cutting-edge medical care and...

  • Orthotic Services Coordinator

    4 weeks ago

    Hamtramck, Michigan, United States Hart Medical Equipment Full time

    Company Overview:Hart Medical Equipment is a leading provider of home care products and support services tailored to meet individual patient needs. We are committed to delivering patient care with the utmost quality and are nationally accredited in the field of home medical equipment and supplies.Position Status:Full TimeLocation:This role requires...

  • Event Services Coordinator

    4 weeks ago

    Hamtramck, Michigan, United States Marriott Full time

    Join Our Team as an Event Services CoordinatorCompany: Marriott HotelsLocation: 400 Renaissance Dr WAre you ready to embark on a rewarding career journey? At Marriott, we pride ourselves on creating memorable experiences for our guests. As an Event Services Coordinator, you will play a crucial role in ensuring that our events run smoothly and exceed...

  • Medical Office Coordinator

    15 hours ago

    Hamtramck, Michigan, United States Tenet Florida Physician Services, L.L.C. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at DMC Medical Group. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our physicians and patients.ResponsibilitiesProvide excellent customer service to...

  • Healthcare Service Coordinator

    2 weeks ago

    Hamtramck, Michigan, United States The Henry Ford Health System Full time

    Job SummaryAs a Clinic Service Representative with The Henry Ford Health System, you will play a vital role in ensuring a seamless patient experience. Under general supervision, you will follow standard operating procedures for all patient registration activities, including patient reception, face-to-face check-in and check-out, preregistration, insurance...

  • Healthcare Service Coordinator

    1 week ago

    Hamtramck, Michigan, United States The Henry Ford Health System Full time

    Job SummaryAs a Clinic Service Representative with The Henry Ford Health System, you will play a vital role in ensuring a seamless patient experience. Under general supervision, you will follow standard operating procedures for all patient registration activities, including patient reception, face-to-face check-in and check-out, preregistration, insurance...