Patient Services Coordinator

2 weeks ago


Hamtramck, Michigan, United States Henry Ford Health System Full time

Position Overview:
In this role, you will operate under general oversight to adhere to established protocols for all patient registration functions. This includes welcoming patients, managing check-in and check-out processes, pre-registration tasks, verifying insurance details, handling cash transactions, reconciling charts, and facilitating patient discharge. You will play a vital role in fostering a culture that prioritizes exceptional service standards for all stakeholders.

Qualifications and Skills Required:

  • High School Diploma or equivalent is mandatory.
  • Proficiency in performing calculations, completing necessary documentation, and utilizing computer systems extensively.
  • Experience in a clinical setting is preferred.
  • Ability to manage detailed information with precision.
  • Strong interpersonal skills are essential for effective communication with patients, visitors, medical personnel, and other staff members.
  • Capability to handle multiple tasks efficiently to meet the needs of both clinic staff and patients.
  • Skill in discussing financial responsibilities with patients and directing them to the appropriate resources.
  • Adept at functioning in a dynamic environment with frequent interruptions.
  • Team-oriented mindset with a supportive approach towards colleagues.
  • Completion of annual competency assessments is required.
  • Basic computer literacy, including familiarity with software applications and email.
  • Ability to engage effectively with diverse populations across various age groups.
  • Reliability and punctuality are essential attributes.
  • Strong organizational skills and the ability to prioritize tasks effectively.


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