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Patient Service Representative

2 months ago

Hamtramck, Michigan, United States Wayne Health Services Inc Full time
Job Summary

The Patient Services Representative (PSR) plays a vital role in ensuring the smooth operation of our outpatient clinics. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare professionals.

Key Responsibilities
  • Front Desk Operations: Greet patients and guests in a courteous and professional manner, ensuring a positive first impression of our organization.
  • Scheduling and Coordination: Schedule patient appointments, manage waitlists, and coordinate with healthcare professionals to ensure seamless care delivery.
  • Administrative Support: Provide administrative assistance to healthcare professionals, including data entry, record-keeping, and filing.
  • Customer Service: Respond to patient inquiries, resolve issues, and provide excellent customer service to ensure patient satisfaction.
  • Financial Transactions: Process payments, manage patient accounts, and maintain accurate financial records.
  • Compliance and Quality: Ensure adherence to regulatory requirements, quality standards, and organizational policies.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum 2-3 years of medical billing or physician office experience.
  • Skills: Strong communication and interpersonal skills, ability to multitask, and proficiency in Microsoft Office.
Working Conditions

This is a full-time position, working 40 hours per week. Additional hours may be required to meet business needs. Wayne Health Services Inc. is an equal opportunity employer and welcomes applications from diverse candidates.