Customer Service Assistant Department Leader
1 month ago
At Kroger, we're passionate about delivering exceptional customer experiences. As a Customer Service Assistant Department Leader, you'll play a vital role in creating a welcoming environment that encourages our customers to return.
Key Responsibilities:- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important, and appreciated.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions.
- Assist with monitoring and controlling supply expenses for the department.
- Manage the scheduling of Front-end associates to provide adequate department coverage.
- Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
- Collaborate with Front-end associates and promote teamwork.
- Display a positive attitude.
- Stay current with present, future, seasonal, and special ads.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
- Adhere to all local, state, and federal laws, and company guidelines.
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math (counting, addition, and subtraction).
- Retail or Customer Service experience.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.
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