Customer Service Representative

2 weeks ago

Fairbanks, Alaska, United States Everts Air Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Everts Air Cargo. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Service: Respond to customer inquiries in a prompt, accurate, and courteous manner, providing information about company services, policies, transit information, procedures, and rates.
  • Freight and Cargo Coordination: Provide customers with accurate shipping information, retrieve information from databases, and coordinate with accounting as needed.
  • Documentation and Record Keeping: Maintain accurate documentation of records and activity, process and prepare forms, documents, and correspondence according to established procedures.
  • Communication and Teamwork: Respond to customer satisfaction issues, record and follow through on customer requests, and assist other agents and departments as needed.
Requirements
  • Excellent Communication Skills: Able to understand, retain, and deliver information verbally and written, with a courteous, helpful, and poised phone manner.
  • Organizational and Time Management Skills: Demonstrates good organization, attention to detail, record keeping skills, and the ability to maintain current and updated information.
  • Technical Skills: Able to operate a computer keyboard and screen for extended periods of time, with the ability to input and retrieve information from databases.
Total Rewards
  • Competitive Total Rewards Package: Medical, dental, and vision benefits, 401k match program, and paid holidays.

We are an Equal Employment Opportunity and Affirmative Action employer, committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or other legally protected characteristics.

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