Customer Service Representative

4 weeks ago


Fairbanks, Alaska, United States Everts Air Full time
Job Summary

As a Customer Service Agent at Everts Air Cargo, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that our customers receive the best possible experience, from the initial inquiry to the final delivery of their freight and cargo.

You will be the first point of contact for our customers, responding to their inquiries, resolving issues, and providing accurate information about our services, policies, and procedures. Your excellent communication skills, both written and verbal, will be essential in building strong relationships with our customers and ensuring their satisfaction.

In addition to providing customer service, you will also be responsible for coordinating with our operations team to ensure that freight and cargo are delivered on time and in good condition. This will involve working closely with our drivers, warehouse staff, and other teams to ensure that all aspects of the delivery process are handled efficiently and effectively.

Key Responsibilities
  • Provide exceptional customer service to our clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Coordinate with our operations team to ensure that freight and cargo are delivered on time and in good condition.
  • Work closely with our drivers, warehouse staff, and other teams to ensure that all aspects of the delivery process are handled efficiently and effectively.
  • Maintain accurate records and documentation of customer interactions and delivery processes.
  • Assist with training new hires and providing support to other teams as needed.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Ability to maintain accurate records and documentation.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.


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