Customer Service Representative
4 weeks ago
Savers | Value Village is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. Our mission is to redirect billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, providing our partners with valuable funding for their community-based programs and services.
Our Brands
We operate under several brands, including Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.
Job Summary
We are seeking a Customer Service Associate to create an awesome experience for our customers, donors, and other team members. As a Customer Service Associate, you will have the opportunity to work in a purpose-driven company with a business model that people love for its impact on both the planet and local communities. You will be part of a team that is passionate about reuse and sustainability.
Responsibilities
As a Customer Service Associate, you will be responsible for providing excellent customer service, answering customer inquiries, and resolving customer complaints in a timely and professional manner. You will also be responsible for maintaining a clean and organized store environment, processing donations, and performing other tasks as assigned by management.
What We Offer
We offer a comprehensive onboarding and training program, in-house expertise, and a range of benefits, including bundled health plans, company-paid life insurance, and a 401k plan with generous company matching contributions. We also offer paid time off, mental health services, and a range of other benefits to support your well-being and career growth.
Why Join Us
At Savers | Value Village, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our team members are our greatest asset, and we are committed to supporting their growth and development. If you are passionate about reuse and sustainability, and you are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.
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