Customer Service Representative

8 hours ago


Waterford, Michigan, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Public Storage. As a key member of our team, you will be responsible for providing exceptional customer service, managing daily storage unit inspections, and ensuring that our customers are satisfied with their storage experience.

Key Responsibilities

* Provide excellent customer service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner
* Conduct daily storage unit inspections to confirm inventory and availability, ensuring that spaces are ready to rent
* Assess customer storage needs and make suggestions, including selling packing and moving supplies
* Audit cash drawers and make bank deposits as part of the daily business
* Help keep our customers current with payments and make reminder and collection calls when required

Requirements

* Experience in a customer service centered sales environment, such as retail, restaurant, or fast food
* Valid driver's license and ability to utilize own vehicle to travel between different work locations and/or while conducting other work-related business
* Ability to transport, lift, and move items weighing up to 35 pounds
* Physical stamina to spend up to 50% of time in outdoor environments, including climbing stairs and opening large doors

What We Offer

* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive benefits package, including medical, dental, vision, and 401k with match
* Paid time off, sick time, and flex spending
* Company paid life, accidental death insurance, and exclusive vendor discounts
* On-site company housing available to employees at many of our locations (performance and tenure required for eligibility)

Why Join Public Storage?

Public Storage is the self-storage industry leader, and we are committed to providing our employees with a positive and supportive work environment. Our employees have voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. We are proud to be recognized as a Great Place to Work by the Great Place to Work Institute.

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