Customer Service Representative

4 days ago


Waterford, Michigan, United States Premier Private Jets Full time
About Us

Premier Private Jets is a dynamic and vertically integrated aviation services company based in Stuart, Florida, with locations in Waterford, MI, and Dayton, OH. We are committed to safety and providing an industry-leading customer experience.

Job Duties
  • Customer Service: Provide assistance to customers relating to concierge service, rental cars, and hotel accommodations.
  • Catering and Ground Transportation: Confirm catering orders for inbound/outbound flights and provide ground transportation for pilots/customers.
  • Switchboard and Communication: Answer multi-line company switchboard and route calls accordingly, using the Unicom communication system.
  • Scheduling and Coordination: Schedule aircraft arrivals and departures, coordinate with Line Service, and maintain scheduling for the lobby area and conference rooms.
  • Supply Management: Maintain serviceability of aircraft linens and dishware, dispatch and receive fuel orders, and enter fuel and service tickets.
  • Security and Confidentiality: Maintain security access to the ramp, hangar, and offices, adhere to company Policy and Procedure Manual, and demonstrate loyalty to the company and confidentiality when dealing with customers, competitors, and vendors.
Benefits
  • Health, vision, dental, and life insurance
  • Long-term/short-term disability insurance
  • Paid time off
  • Paid Holidays
  • 401K with Company match
Requirements
  • At least 1-2 years of face-to-face Customer Service experience
  • College degree preferred
  • Considerable first-class customer service skills
  • Ability to work any shift, including weekends and holidays
  • Valid Driver's License
  • Ability to obtain airport badge/pass background check
  • Ability to take/pass a pre-employment drug screening


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