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Member Services Representative
2 months ago
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in.
Job Summary:We are currently seeking a motivated Member Services Representative to join our team at our Waterford M59 branch. This role has the opportunity to earn incentive pay and is responsible for ensuring that members are promptly and professionally served by performing a broad variety of member services functions.
Key Responsibilities:- Cross-Selling: Provide high-quality member service and reach credit union goals and objectives by cross-selling credit union products and services.
- Account Management: Open and close membership accounts, and perform loan transactions from processing applications to payout, following Genisys lending procedures and guidelines.
- Member Support: Ensure that members' requests and questions are promptly resolved whether in person, over the phone, or via other communication methods.
- Quality Reputation: Maintain and project the Credit Union's quality reputation.
- Licensing: Obtain appropriate state license to sell loan protection insurances.
- Education: High School Graduate or equivalent required.
- Experience: Customer service experience preferred, sales experience preferred, and knowledge of lending processes helpful.
- Skills: Good communication skills, professional appearance, dress, and attitude, good math skills, able to operate related computer applications and basic business equipment, and good typing skills.
- Vacation and Paid Time Off: Enjoy a generous vacation and paid time off policy.
- Health and Wellness: Take advantage of health, dental, vision, life insurance, flexible spending accounts, and short-term/long-term disability available.
- Education Assistance: Receive paid tuition up to $5,000 per year.
- Holiday Pay: Enjoy 8 hours of paid holiday time per observed holiday.
- Retirement Plan: Participate in a 401(k) plan with up to 3% match and 5% profit share.
We are an equal opportunity employer and welcome applications from diverse candidates. If you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other open positions we have.
