Customer Service Ambassador

3 days ago


Waterford, Michigan, United States Pentastar Aviation Full time
Customer Service Representative

A Customer Service Representative plays a vital role in ensuring an exceptional experience for executive travelers and aircraft crew members at Pentastar Aviation's Executive Facilities.

Key Responsibilities:
  • Provide outstanding customer service to passengers, crew members, and guests, exceeding their expectations in every interaction.
  • Communicate effectively with customers through various channels, including email and in-person interactions.
  • Manage requests for fuel orders, parking, ground transportation, room reservations, catering, and key handling with precision and attention to detail.
  • Confirm requests with customers to ensure accuracy and timely processing.
  • Maintain a high level of concentration and focus on customer needs, even in fast-paced environments.
  • Provide visitor security badges and directions to all visitors within the facilities.
  • Monitor security and safety requirements for customers and employees, ensuring a secure and safe environment.
Requirements:
  • High school diploma or equivalent required.
  • Valid and unrestricted driver's license and ability to complete DOT medical requirements for passenger transportation.
  • Solid customer service skills and strong teamworking abilities.
  • Outgoing, friendly personality with a positive attitude and basic computer skills (MS Office).
  • Ability to work flexible schedules, including evenings, weekends, and holidays, and overtime as required.
  • Willingness to learn new processes and be open to coaching from other team members.
  • Multi-tasking skills and ability to work outdoors in various weather conditions when necessary.


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